Senior Crew Leader

Senior Crew Leader at McCorquodale Transfer, LLC

Reports To: Operational Manager

FLSA Status: Exempt

Location: 2714 2nd Ave N. Birmingham AL

Schedule: Morning shift. No nights or weekends

Pay: Salary. Based on experience.

SUMMARY: The Senior Crew Leader serves as the bridge between field operations and management, leading crews while supporting operational planning, scheduling, and team performance management. This position is designed as a development role for future operations management, providing exposure to administrative and leadership responsibilities beyond the field.

DUTIES AND RESPONSIBILITIES:

Leadership and Team Oversight:

• Lead and supervise moving crews, providing direction, coaching, and on-the-job training.
• Mentor crew leaders and movers, identifying and developing potential future leaders.
• Support recruiting, onboarding, and training of new crew members in collaboration with management.

Operational Planning and Coordination:

• Assist management with scheduling moves, assigning crews, and monitoring job progress.
• Review plans for efficiency and recommend adjustments to minimize delays and costs.
• Help oversee vehicle readiness, equipment maintenance schedules, and supply inventory.

Performance & Reporting:

• Conduct informal job performance observations and provide feedback to team members.
• Assist with performance reviews and improvement plans under the guidance of management.
• Document job outcomes, safety incidents, and equipment issues for operational reporting.

Job Planning and Coordination:

• Plans and coordinates moving assignments, including packing, loading, unloading, and unpacking.
• Manages inventory of packing supplies and ensures all equipment is properly utilized during moves.
• Allocates tasks based on team members' strengths and expertise.

Customer Service & Communication:

• Act as on-site point of contact for customers, resolving concerns professionally.
• Communicate job status updates to management, including potential risks or delays.
• Participate in operational meetings and provide input to improve service quality.

Quality & Safety Assurance:

• Champions safe work practices and ensures all team members follow company protocols and regulatory requirements by enforcing company safety policies and leading pre-job safety briefings.
• Perform spot checks to ensure quality standards are met in packing, loading, and delivery.

Problem Solving & Decision-Making:

• Resolve operational challenges in real time, handle and addressing any concerns. Escalating significant issues to management, if needed.
• Assist management with root-cause analysis and development of solutions for recurring issues.

Professional Development:

• Participate in management training sessions, shadow operations managers when possible. EMPLOYEE JOB DESCRIPTION
• Learn to analyze key operational metrics (KPI performance, costs, and labor efficiency).

Support operational projects, other initiatives, and duties as assigned.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education and/or Experience - High School Diploma (or GED or High School Equivalence Certificate) required; additional training or certification in moving services/logistics preferred. 2+ years of leadership experience in moving or logistics operations required.
• Language Skills –Ability to read, analyze, and interpret common documents. Ability to respond to common inquiries or complaints from customers, management, and staff. Ability to effectively present information to management, staff, and customers. Ability to interact clearly and effectively, in both written and oral communication, with supervisor, customers, and staff, etc.
• Other Qualifications - Valid driver’s license is required; Must be able to travel 50-70% of the time; Overnight stays may be necessary. Clean driving record. The ability to pass a background check. The ability to pass a drug screening.

COMPETENCIES:

• Adaptability - Adjusts to changing priorities, customer needs, and operational conditions with a positive, solutions-focused attitude.
• Communication - Listens actively, speaks clearly, and ensures information flows between field teams and management.
• Customer Focus - Maintains a professional presence, resolves issues effectively, and ensures a positive customer experience.
• Computer Skills - To perform this job successfully, an individual should have basic proficiently in personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, etc.
• Decision Making - Balances short-term needs with long-term goals, knowing when to escalate issues to management.
• Interpersonal Skills - Consistently high level of interpersonal skill in dealing with others. Has a wide network of good working relationships with peers, subordinates, supervisors, customers, clients and suppliers. Rarely involved in unnecessary or trivial disputes and misunderstandings. Makes a consistent effort to encourage trust and cooperation, and may take a leading role in fostering a positive and productive team spirit.
• Leadership Development – Actively builds skills to prepare for higher-level management roles. Demonstrated ability to lead, motivate, and train teams by coaching and mentoring employees, providing constructive feedback and recognizing achievements. Is positive, and when negative, looks for constructive alternatives; suggests changes to better the division and department. Regularly relied upon for advise, assistance and direction.
• Organization & Time Management- Juggles fieldwork, reporting, and administrative tasks effectively, prioritizing critical needs first.
• Problem Solving - Quickly identifies root causes, develops solutions, and prevents recurrence of operational issues.

PHYSICAL DEMANDS:

While performing the duties of this job, the individual is regularly required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms; frequently required to climb or balance, talk or hear; and occasionally required to stoop, kneel, crouch, or crawl. They must be able to walk forward, backward, side to side, and/or up and down stairs while carrying furniture. Specific vision abilities required for the duties of this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. They will frequently lift and/or move up to 100 pounds on a regular basis and operate moving equipment. They must be able to exchange accurate information with other individuals in the office and out in the field. Must be able to detect mechanical issues and part defects from short distances to determine what action needs to be taken. The individual must be capable of transporting different parts and tools required to do the job.