**Job Description**
As a **Service Logistics Functional Consultant** , you will be the subject-matter expert guiding our clients through the design and implementation of Oracle Service Logistics Cloud. You will work directly with business and IT stakeholders to define requirements, configure solutions, integrate with inventory and finance, and ensure successful go-lives.
This role requires deep knowledge of **service, field service, subscriptions,** **spare parts, depot repair, returns management, and service logistics processes** as well as hands-on expertise with Oracle Fusion applications.
**Responsibilities**
**Key Responsibilities**
+ Lead client workshops and requirements analysis for **service,** **parts management, returns, depot repair, and billing**
+ Design **end-to-end service logistics flows** integrating Oracle Service, Field Service, Inventory, Order Management, and Finance.
+ Configure Oracle Service Logistics Cloud including:
+ Part reservation & fulfillment
+ RMAs and returns
+ Inventory and depot setup
+ Costing and billing integration
+ Collaborate with technical teams (OIC, integrations, reports) to deliver seamless solutions.
+ Support testing cycles, data migration, and user training.
+ Provide post-go-live hypercare and resolve logistics-related issues.
+ Document best practices, configuration, and reusable solution patterns.
+ Act as a trusted advisor to clients on **service logistics trends and best practices** .
**Qualifications**
**Must-Have:**
+ 5+ years of functional experience in **Service Logistics, Order Management, Parts Management, Depot Repair, or Reverse Logistics** .
+ Hands-on experience configuring or implementing **Oracle Service Logistics Cloud** (or related Oracle SCM modules).
+ Strong understanding of **Order Management, Service and Entitlements, Parts management, and field-to-finance logistics** .
+ Experience with Oracle **Inventory, Order Management, Serivce, Field Service** , and related integrations.
+ Proven ability to run workshops, perform gap analysis, and document solution designs.
+ Excellent communication and client-facing consulting skills.
**Nice-to-Have:**
+ Oracle certifications in SCM / Service Logistics/ Service/Field Service
+ Experience in industries with heavy service logistics (e.g., distribution, manufacturing, medical devices, telecom, HVAC, industrial equipment).
+ Knowledge of **contracts, warranty, and SLA-driven logistics** .
+ Exposure to AI/ML for parts forecasting, predictive service, or logistics automation.
+ Familiarity with OIC, APIs, or event-driven integration patterns.
Disclaimer:
**Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.**
**Range and benefit information provided in this posting are specific to the stated locations only**
US: Hiring Range in USD from: $87,000 to $178,100 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC3
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
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[email protected] or by calling +1 888 404 2494 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.