Patient Access

American Family Care
Birmingham, AL

Job Description

Job Description

Summary

Patient Access

  • Responsible for the daily operations of the clinic-based registration activities
  • Serves as liaison between clinics and RC support teams
  • Oversees primary patient access workflows including but not limited to:
    • Benefit verification process
    • Registration accuracy
    • Service pre-payment/upfront collections
    • Patient throughput

    • Obtainment of any needed authorization for services.
  • Reviews and monitors patient access key performance metrics
  • Develops strategic direction for long-range registration improvement
  • Ensures clinics are appropriately staffed for registration needs
  • Provides onboarding support and ongoing education for registration staff
  • Other duties as assigned
  • BA degree in related field
  • Minimum 5 years healthcare leadership experience in front office environments
  • Ability to travel
Qualifications

Educational Requirements

  • High School diploma
  • 1-3 years related experience in call center customer service environment
Physical Demands/Work Environment (optional)

Office environment. Sitting and keyboarding for extended periods of time. Frequent telephone use. High attention to detail and ability to focus. Moderate noise level.

Posted 2025-07-26

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