Parts Counterperson

Job Description

Job Description

Parts Counterperson – Hiley Automotive Group

At the Hiley Automotive Group , we understand that to be best-in-class in the automotive industry, we must have the best people. That’s why we are committed to hiring top talent who can help us create exceptional experiences for our customers every day.

We strive to provide our associates with meaningful and challenging work, a collaborative and engaging environment, recognition for strong performance, and opportunities for long-term growth and advancement.

• 401(k) available at most locations

• Medical and Dental coverage

• Paid Time Off

• Competitive Pay ($2,500-$5,000 per Month)

• Life Insurance

• Professional Development and Career Growth

• Oversee the parts sales process from start to finish

• Communicate with staff and customers in a friendly, professional manner

• Effectively and efficiently provide updates regarding customer parts status

• Read and interpret the parts catalog when researching or discussing parts

• Answer phone calls, provide price quotes, and assist customers with parts inquiries

• Review body shop estimates to verify accuracy of parts and pricing

• Deliver high-level service to both internal and external customers

• Pull and fill orders from stock; maintain weekly bin checks to ensure inventory accuracy

• Notify the Parts Manager of out-of-stock items requiring immediate attention

• Source out-of-stock parts from outside vendors and submit emergency orders when necessary

• Ensure all internal parts requests are properly billed to service repair orders

• Process payments from retail customers or secure credit authorization

• High school diploma or equivalent (Auto parts sales experience preferred)

• Desire to improve and excel in a fast-paced, dynamic work environment

• Strong interpersonal and time-management skills

• Ability to read and interpret safety, maintenance, and technical documents

• Ability to calculate figures including discounts, interest, commissions, proportions, percentages, area, circumference, and volume

• Valid driver’s license with a clean driving record

We are an equal opportunity employer and strictly prohibit discrimination or harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.