Customer Service Representative

We are RECRUITING for various clients for experienced Customer Service Representatives. We are seeking energetic, detail-oriented candidates to serve as the voice of our clients. If you thrive in a fast-past environment, love talking to people, and pride yourself on fast, accurate typing and organization, we want to hear from you. As a CSR, you will be the primary point of contact for prospective and existing clientele.

• Inbound Call Handling: Answer incoming phone calls promptly and professionally as this is your primary responsibility. If you do not like answering calls, this is not the position for you
• Prospective Customer Engagement: Speaking with potential customers, answer questions about client services, explain processes, and convert inquiries into booked appointments
• Accurate Data Entry & Documentation: Rapidly and accurately document customer information and call details into CRM system while on the phone
• Follow-up & Resolution: Address client inquiries, track ongoing service calls to completion, and perform basic administrative tasks as needed
• Exceptional Communication Skills: Verbal and written skills with a clear, professional voice, tone, and great active listening skills
• Efficient Typing Skills: Fast and accurate typing ability to take detailed notes in real-time while engaged in conversation
• Reliability: Proven work ethic, punctual, and dependable with a track record of excellent attendance
• Problem-Solving Ability: Quick thinker who can remain calm under pressure, multitask efficiently, and make quick decisions
• Experience: 2 years experience in customer service, call center operations, or dispatching is preferred

Please submit your resume with any letters of recommendation and/or references from previous employers.

salary: $17 - $20 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

You will the the primary point of contact for prospective and existing client calls.

Inbound Call Handling- answering phone calls promptly and professionally, maintaining a friendly, helpful, and courteous tone.

Accurate Data Entry and Documention- Rapidly and accurately document customer information and call notes into the system while on the phone.

Follow-up and Resolution- Address client inquiries, track ongoing service calls to completion, and perform basic administrative tasks as needed.

Schedule Optimization- Monitor daily schedules, clear bottlenecks, and communicate updates to both clients and field personnel to ensure smoothe operations and timely service.

The essential functions of this role include:

• working in a smoke free environment

Skills

• Telephone Etiquette
• Customer Service
• Customer support
• Basic Computer Skills
• Typing Skills
• Customer Relationship Management
• Customer Relations
• Follow-up
• Active Listening
• CUSTOMER ORDERS/SALES
• Basic Software Skills
• Client Service

Qualifications

• Years of experience: 3 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.