Social Service Coordinator- Plaza at Centennial Hill

Job Description

Job Description

Social Services Coordinator - Family
Department: Impact and Service Delivery
Reports to: Regional Lead SSC/Regional Associate Director

Schedule: Monday - Thursday 9:00AM - 5:00PM

Hours: 28 hours per week

Pay: $20.00 per hour

Job Summary:

To facilitate services that will positively enhance the quality of life for affordable housing residents. Promotes an environment of cultural appreciation and a commitment to diversity and resident involvement to enhance a safe and positive living environment.

Provide basic case management services and coordinate programs/events aimed at promoting Better Tomorrows’ 5 core focus areas: Health, Wellness and Nutrition; Academic Support, Financial Literacy, Job Readiness, and Social and Community Engagement.

Supervisory Responsibilities:

● None

Duties/ Responsibilities:

● Facilitate or coordinate the following programs, activities, and social services for children and adults utilizing community resources and agencies:

o Out-of-School Time Programs (After-school & Summer Program) using BT curriculum or coordinate partnerships with community agencies to supplement program

o Resident education programs focused on educational achievement and engagement

o Job Readiness programs and financial literacy to promote economic stability and self-sufficiency including resume assistance, technical/computer skills programs, and financial budgeting/savings

o Health and wellness programs to promote physical and mental health and general well-being

o Social Engagement events including but not limited to holiday and recreational events, and any other program focused on developing safe and strong communities

o Additional programs and services based on community needs and compliance

● Engage and develop community partnerships and/or volunteers to facilitate or support any required programming

● Lead any on-site food distribution programs including food banks, hot meals, or any other food donations to ensure all residents have accessible food resources

● Create service goals and plans with residents and support residents to achieve those goals while monitoring progress, including conducting wellness checks

● Develop and utilize resource files for making referrals for residents in need of specific services. Provide follow-up when referrals are made

● Daily use of data systems to track case management progress, demographic information, and monthly program attendance

● Publish and distribute monthly community newsletters and calendars to all residents door-to-door

● Provide great customer service to partner property management company including assisting with helping residents comply with lease requirements

● Follow Healthy Homes Program procedures to ensure resident compliance with housing inspections

● Manage, track, and use site budget by following BT financial procedures ● Provide technical assistance to resident associations (if applicable)

● Attend mandatory training/conferences as required by site compliance. This may require overnight stays, but notice will be provided

● Flexibility to occasionally work evenings and/or weekends to accommodate special events

● Perform other duties as assigned by Better Tomorrows’ manager.

Required Skills/Abilities:

● Proficiency in Google Workspace, Microsoft Office Suite, and general computer software

● Strong written and verbal communication skills

● Project Planning Skills and Knowledge

● Ability to work independently and manage priorities effectively

● Knowledge of ETO or similar database experience preferred

Education and Experience:

● Minimum one (1) to three (3) years’ work experience in Social Services or related field

● High School Diploma/GED required. Bachelor’s degree in Social Work, Education, or related field is preferred

Physical Requirements:

● Prolonged periods sitting at a desk and working on a computer

● Must be able to lift up to 25 pounds at times

Benefits:

Retirement Savings - A 401k plan with a company match to help you plan for your future.

4 Paid Holidays, New Years, Fourth of July, Thanksgiving, and Christmas (If scheduled to work that day)