Help Desk Technician - Weekends!
Job Description
Job Description
This is a Contract Role that will last about 12 months - Jr. IT Help Desk role
Schedules being offered:
Weekend Shift - Sat and Sun Only
1st shift - 8 am to 4 pm - Pay: $20/hr
2nd shift - 4 pm to 12 am - Pay: $20/hr
Help Desk Technician - Weekends to join a leading Company located in the Huntsville, AL surrounding area.
Job Responsibilities:
- Provides monitoring, technical support, and troubleshooting for the statewide education network, Linux and Windows systems, HPC systems, and web applications.
- Monitor and troubleshoot issues with a statewide wide area network. Enter and manage trouble tickets with full documentation that enables other team members to work the incident.
- Work with external telecommunications and Internet vendors to get outages resolved within target time periods.
- Follow standard operating procedures, including escalation to level two and level three support as required.
- Serve as liaison between the program and client points of contact.
- Capture and document customer feedback.
- Maintain accountability of incidents and problems throughout the lifecycle.
Basic Hiring Criteria:
- High School diploma or equivalent.
- 1+ years of experience.
- Microsoft Office: 1-3 years.
- Preferred knowledge of ServiceNow.
- Help Desk / Call Center / Technician Support: 1-3 years.
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