Customer Service Representative

Job Description

Job Description

As a Customer Service Representative, you’ll be the first point of contact for our customers, answering calls, assisting with questions, taking sales inquiries, and ensuring a smooth customer experience. In addition to general customer service responsibilities, this role is specifically responsible for accounts receivable (AR) tasks. You’ll thrive here if you’re confident on the phone, willing to learn, and task-oriented.

In addition to your hourly rate, we provide monthly incentive programs!

We are on a 4-day work week! Must be available to work 7 am to 6 pm, 4 days a week, Monday - Saturday, on a rotating schedule.

$14 - $16 hourly

• Answer a high volume of incoming calls with a positive and professional attitude
• Provide friendly, helpful customer support and problem resolution
• Handle incoming sales calls and follow provided scripts accurately
• Manage accounts receivable: send reminders, follow up on late payments, maintain AR records, and provide reports to your direct supervisor
• Work on various projects as assigned (administrative tasks, special campaigns, etc.)
• Accurately update and manage customer information in our CRM system (FieldRoutes)
• Utilize Google Workspace tools (Gmail, Docs, Sheets, etc.) effectively
• Collaborate with other team members to ensure excellent service delivery

• Previous experience in customer service, sales, or AR preferred
• Confident, clear, and friendly communication skills—especially on the phone
• Strong computer skills and ability to learn new systems (FieldRoutes experience is a plus!)
• Comfortable using Google Workspace is a plus (Docs, Sheets, Gmail, Calendar, etc.)
• Ability to multitask and thrive in a fast-paced environment
• Strong attention to detail and organizational skills
• A positive, can-do attitude and a team player mentality

Bama Exterminating is a family-owned and operated company that has been providing comprehensive pest control services to residential and commercial customers in West Alabama for nearly a century. From our office staff to our field technicians and everyone in between, our team is dedicated to providing outstanding service from start to finish. Whether we’re handling an insect infestation or tackling a termite problem, we’re committed to giving our customers the peace of mind that comes with knowing their home or business is safe and pest-free year-round.

Benefits include paid time off and holiday pay, health insurance (Bama contributes), dental, vision, life, cancer, accident, etc., options (pre-taxed), and retirement plan with matching. And for technicians, a company cell phone, uniforms, and a vehicle that may be driven to and from work.