Account Resolution Specialist

Join the Waynes Team
At Waynes, we believe that meaningful service begins with meaningful relationships. We are not just in the business of pest control and lawn care, we are in the business of delivering peace of mind and lasting value to the families and communities we serve. As a proud part of the Anticimex Group, a global leader in preventive pest control with over 8,000 employees across 19 countries, we bring the stability of a global brand with the heart of a hometown team.

We are seeking an Account Resolution Specialist who will be responsible for managing customer accounts, ensuring timely and accurate payment application, account reconciliation, and resolution of outstanding balances. This role requires advanced analytical skills, attention to detail, and the ability to communicate effectively with customers to maintain positive relationships while meeting financial objectives.

Why You'll Love Working With Us

• A Culture Built on Values : Integrity. Courage. Perseverance. Character. These aren't just words, they guide every decision we make and every service we deliver.

• A Company That Invests in You : We know that when our team members feel supported, fulfilled, and empowered, they create amazing experiences for our customers.

• A Commitment to Quality : "Every little thing matters. A lot." This isn't just our motto, it's our way of life. You'll join a team that constantly strives to raise the standard, not just in our industry, but across all service sectors.

What's in It for You?

• Competitive Salary

• Comprehensive Benefits

• Medical, dental, and vision coverage

• Employer-paid life insurance and short-term disability

• 401k with company match

• Paid time off + 8 paid holidays

WHAT ARE SOME MUST-HAVES TO JOIN THE TEAM?

• Experience in Accounts Receivable or collections. 

• Familiarity with commercial billing systems and practices. 

• Strong analytical and negotiation skills. 

THE CORE DUTIES FOR THIS POSITION:

• Commercial Billing Management: Oversee and maintain accurate billing for commercial accounts, ensuring invoices are correct and processed promptly. 

• Payment Processing: Review and apply cash, checks, and electronic payments to customer accounts. 

• Account Reconciliation: Match payments to invoices, correct discrepancies, and maintain accurate financial records. 

• Collection Management: Execute collection processes to resolve payment issues and reduce delinquency. 

• Customer Interaction: Handle inbound and outbound calls to discuss account issues and determine reasons for delinquency. 

• Negotiation: Work with customers to negotiate full payment or establish favorable repayment terms. 

• Reporting: Prepare and submit weekly and monthly reports for management, including commercial account performance metrics. 

• Problem-Solving: Investigate unapplied or misapplied payments and collaborate with other departments to resolve complex issues. 

• Customer Communication: Provide clear and professional communication regarding billing and payment inquiries. 

• Documentation: Accurately record all communications and account activity in the system. 

• Escalation : Identify and escalate complex issues to management or specialized teams. 

OTHER REQUIREMENTS

• Technical Skills: Advanced proficiency in Microsoft Excel; experience with accounting or financial software preferred. 

• Attention to Detail: Ability to accurately apply payments and reconcile accounts. 

• Organizational Skills: Strong ability to manage high transaction volumes and maintain precise records. 

• Problem-Solving: Skilled in identifying and resolving payment discrepancies. 

• Communication: Professional verbal and written communication skills for customer interactions. 

• Time Management: Ability to prioritize tasks, meet deadlines, and multitask effectively. 

• Commercial Billing Expertise : Understanding of commercial account billing processes and requirements.