Scheduling Coordinator

Job Description

Job Description

Salary:

We are a fast paced high volume Chiropractic office who has been family owned for 20+ years. We are well known in the Montgomery and surrounding areas for our compassionate staff and excellent customer service. We are looking to add an all-star team player to the team! Experience is highly preferred but not necessarily required. References are REQUIRED. You can include you references with your submission or email them to [email protected]

Once we check your references we will call you for a phone interview. If you are chosen as a top qualifying candidate for the job, you will then be asked to come for an in person interview with our office manager.

You must email references and you must click the link below and complete the following interview questionnaire to be considered/reviewed.

JOB DESCRIPTION AND REQUIREMENTS:

• The most important skill for this job is being able to communicate effectively with patient's about the importance of following their Doctor's treatment plan in order to schedule the necessary appointments for that patient.
• In addition to this you will b e on the phone ALOT and need to be comfortable making ALOT of phone calls and talking to ALOT of people over the phone with excellent phone etiquette and a happy attitude.
• Must smile and greet patients and get their follow up and additional appointments scheduled AND be comfortable collecting money due at the time of service.
• Must be willing to learn about the benefits of each service in the office and master the ability to communicate the benefits to patients.
• Must have excellent phone etiquette and grammar
• Must be compassionate and caring when it comes to wanting patient's to benefit and get the most from their treatment at the office.
• Must have a happy attitude that is also heard through the phone
• Must be a people person and be very effective at communicating well with others.
• Must have high energy and good phone skills with a bubbly personality and presence
• Greeting and providing the BEST customer service to patients over the phone and in person
• Existing patients check out and scheduling of next appointments according to office protocol.
• Handles all scheduling/ rescheduling of all types of appointments.
• Initiating communication with team member responsible for referrals to /from other offices that identified as needed at patient check out.
• Initiating communication with team member responsible for authorizations needed for existing patients
• Initiating communication with team member responsible for patient record and statement requests
• Ensuring that existing patient services and financials in charts are recorded according to office protocol
• Answer billing questions related to daily charges, daily collections, and daily posting.
• Handles incoming phone calls for appointment scheduling.
• Ensures that reminder texts are going out