Residential House Operations Manager

Position Summary:

The Residential House Operations Manager is responsible for overseeing the daily operations of a mental health residential facility, ensuring a clean, safe, and supportive living environment for residents. This role plays a key part in maintaining household routines, coordinating food and supplies, managing facility maintenance needs, and supporting residents in their daily living activities, in collaboration with the clinical and direct care teams.

Key Responsibilities:

• Oversee daily operations of the residence, ensuring cleanliness, order, and adherence to safety and health standards.
• Conduct routine inspections of the home to ensure a clean, organized, and welcoming environment.
• Coordinate household chores and collaborate with staff and residents to promote shared responsibility and life skills.
• Manage inventory and ordering of household supplies, groceries, and other necessary items.
• Plan, coordinate, and assist with meal preparation in alignment with resident needs, dietary restrictions, and program guidelines.
• Report and follow up on maintenance issues and facility repairs to ensure a safe and functional living space.
• Monitor and support residents' participation in house routines while fostering independence and dignity.
• Collaborate with clinical staff to ensure the environment supports therapeutic goals and resident well-being.
• Maintain documentation related to facility management, supply orders, maintenance, and compliance standards.
• Assist with transportation coordination and other logistical needs as required.
• Support crisis prevention and intervention efforts as needed, in accordance with agency policies and training.
• Perform all duties of Mental Health Professional as needed.

Qualifications:

• High school diploma or equivalent required; bachelor’s degree in human services, social work, or related field preferred.
• At least 2 years of experience in a residential or mental health setting preferred.
• Strong organizational and problem-solving skills.
• Ability to multitask and work effectively in a dynamic, team-based environment.
• Basic knowledge of household maintenance and food safety practices.
• Comfortable supporting individuals with mental health and/or developmental disabilities in a residential setting.
• Valid driver’s license with acceptable driving record (if transportation is part of the role).
• Must pass background check and meet applicable state and program requirements.

Transportation Responsibilities:

• Provide transportation for consumers as needed using agency or personal vehicles.
• Maintain a safe driving record and valid driver’s license with personal liability insurance.
• Follow all agency transportation policies, including seatbelt usage, safe cellphone practices, and vehicle documentation.
• Immediately report any vehicle issues, accidents, or violations to appropriate personnel.

Work Environment & Schedule:

• This position involves extended periods of walking, standing, and occasional lifting of up to 50+ pounds.
• The schedule is variable and may require evening, overnight, weekend, or holiday shifts in a 24-hour facility.
• May require occasional bending, reaching, and physical activity related to household tasks.
• Exposure to emotionally stressful situations may occur.

In-Service Training & Continued Education Requirements:

• Participate in all required agency in-service and ADMH trainings
• Commitment to ongoing professional development to enhance skills and stay informed on best practices in behavioral health.
• Completion of onboarding and any continuing education requirements as directed by the agency or supervisor.
• Completion of PCM Practitioner I or II training required based on program needs as well as recertifications as needed.
• Completion of MAC and MAC II certification required as well as recertifications as needed.