Customer Account Representative

About Us
At Every Word Code, we are dedicated to transforming ideas into digital solutions that drive business growth and operational excellence. Our team combines creativity with precision, ensuring that every project is executed with integrity, innovation, and a client-first mindset. We foster a collaborative work environment where each employee has the opportunity to grow and contribute to something meaningful.

Job Description

Job Description

We are seeking a motivated and detail-oriented Customer Account Representative to join our team in Birmingham, AL. This role is essential for maintaining and growing client relationships, ensuring satisfaction, and supporting business operations through outstanding service and communication.

Responsibilities

• Serve as the primary point of contact for assigned client accounts.

• Manage account communications, address inquiries, and resolve issues promptly and professionally.

• Ensure timely delivery of services and monitor progress against client expectations.

• Maintain accurate and up-to-date records of customer interactions and transactions.

• Collaborate with internal teams to fulfill client needs and implement solutions.

• Identify opportunities to improve client satisfaction and enhance account performance.

• Prepare and present reports on account status and metrics to management.

Qualifications

Qualifications

• Proven experience in customer service, account management, or a related field.

• Strong interpersonal and communication skills.

• High attention to detail with excellent organizational abilities.

• Ability to manage multiple tasks and priorities effectively.

• Proficiency with CRM tools and Microsoft Office Suite.

• Bachelor’s degree in Business, Communications, or a related field is preferred.

Additional Information

Benefits

• Competitive salary ($59,000–$65,000 annually)

• Growth and advancement opportunities within the company

• Skill development and on-the-job training

• Supportive and collaborative team environment

• Health and wellness benefits

• Paid time off and holidays