Shift Manager - Non-Driver

Job Description

Job Description

SHIFT MANAGER JOB SUMMARY:

Our Shift Managers lead our teams to provide our guests with exceptional service. They are responsible for fulfilling the same duties as a Team Member, and in addition, they are responsible for managing the restaurant during an opening or closing shift. Part-time and full-time opportunities exist for the Shift Manager position.

The position includes, but is not limited to, the following essential job responsibilities:

SHIFT MANAGER JOB RESPONSIBILITIES:

The Shift Manager ensures that they and the team members on their shift:

• Greet guests with a genuine smile and warm, inviting spirit.
• Provide excellent guest service and meet customer needs in a timely and effective manner.
• Use a headset (if applicable) to take customer orders, receive directions, and/or give directions.
• Accurately capture orders and suggest great additions using menu knowledge.
• Prepare and serve food according to brand recipes and quality standards.
• Follow food safety, general safety, and sanitation protocols.
• Maintain a safe, clean, and well-organized restaurant to create a pleasant environment for guests and teammates.
• Clean and operate all equipment in a safe and proper manner.
• Adhere to safe work practices.
• Follow and comply with all applicable health department regulations as well as company policies and procedures.
• Keep accurate cash, sales, and inventory control records.

Additional responsibilities of a Shift Manager include:

• Production management
• Completion of temperature logs
• Waste tracking and management
• Key inventory item counts
• Sales and cash reconciliation
• Station training of new team members
• Addresses escalated guest concerns
• Banking duties, excluding driving responsibilities
• Any other duties assigned by their Assistant Manager, General Manager, or senior leadership team

SHIFT MANAGER CORE COMPETENCIES:

• Friendly, smiling, cheerful with a positive attitude
• Loves serving and helping others
• Passionate about guest service
• Team player
• Acts with integrity
• Works efficiently and with a sense of urgency
• Excellent listening and communication skills
• Ability to give direction and yield the respect of teammates
• Desires to learn and take on additional responsibilities

SHIFT MANAGER BENEFITS:

• Career Development Opportunities
• Competitive Pay
• Health, Dental, and Vision Insurance
• Life Insurance
• Short/Long Term Disability
• Critical Illness Insurance
• Accident Insurance
• Hospital Indemnity Insurance
• Matching 401k Plan
• Discount Meal Benefit
• Wait periods may apply

SHIFT MANAGER JOB REQUIREMENTS:

• At least 16 years of age
• Availability to manage one or more opening and/or closing shift(s) on a weekly basis
• Dependable
• Coachable

Physical/Mental ability to:

• Tolerate exposure to noise, extreme hot and cold temperatures, and other elements.
• Frequently bend, kneel, squat, stand, walk, and twist at waist.
• Push, pull, lift, and carry up to 10 lbs. frequently and up to 50+ lb. occasionally, including lifting from ground to overhead.
• Reach, grasp, and manipulate objects with hands for entire shift, including reaching for objects overhead.
• Occasionally climb and descend ladders.
• Remain active, standing for long periods without a break.
• Work under pressure, such as high-volume peak periods, and remain calm with teammates and guests.

Cedartown will make reasonable accommodations to known physical/mental limitations of an employee with a disability unless the accommodation is unreasonable or would pose an undue hardship.