Support Center Technician

Job Description

Job Description

Description

One of the largest inpatient rehabilitation centers is looking to bring on an individual to their team on a 3 month contract to take some of the work load off of their support team that will be helping out with an ERP upgrade. They are looking for an individual that has worked in a helpdesk or call center environment providing remote support to end users. The ticketing system they use is Cherwell and this individual will be receiving roughly 30-45 calls per day, ranging from password reset issues to email internet connectivity issues. It is very important that this individual provides excellent customer service while resolving these tickets. this team has a 89% first call resolution so they would like to stay close to that. If they do not know the answers. They will have to work onsite from 8-5 M-F.

Skills

Customer service, Troubleshooting, genesis, microsoft, Sharewell, Ms teams

Top Skills Details

Customer service,Troubleshooting,genesis,microsoft,Sharewell

Additional Skills & Qualifications

#1 Experience with Customer Support

#2 Any experience within Healthcare/Human Resources would be beneficial

#3 Need to be empathetic. Working with hospitals and doctors - great personality and culture fit is important

Experience Level

Entry Level

Job Type & Location

This is a Contract position based out of Birmingham, AL.

Pay and Benefits

The pay range for this position is $18.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Birmingham,AL.

Application Deadline

This position is anticipated to close on Apr 17, 2026.

h4> About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.