Cafe Supervisor

Job Description

Job Description

The Admiral Hotel is seeking a reliable and experienced full-time Café Supervisor to join our team at Le Café! If you're ready to invest your passion and experience into creating something great, this is the job for you! Le Café hours of operation are 6:30 am - 3 pm daily.

WHAT WE HAVE TO OFFER:

LOCATION: 251 Government Street Mobile, AL 36602

PAY: $17 an hour

BENEFITS:

• A culture that values passion, individuality, and fun!

• Opportunities for internal growth and development

• Paid Time Off (PTO)

• Paid holidays

• Earned Wage Access through PayActiv- access to your earned wages before payday!

• Affordable medical, dental, & vision insurance plans

• Company provided life insurance

• Short & Long Term Disability and Accident and Critical Illness Insurance

• Traditional 401(k) & Roth 401(k) with employer matching of up to 3.5%

• Tuition Assistance

• Referral program

• Employee Assistance Program

• Discounts at all Avocet-owned hotels & restaurants

WHO WE ARE LOOKING FOR:

POSITION SUMMARY:

The Café Supervisor will be leading a team of Café Attendants, as well as being a Café Attendant themselves. They will be in charge of making sure everything is in working order, and the space is clean and presentable. They will schedule the Café Attendants, and order supplies, flavorings, and coffee. Also, the Supervisor will be responsible for counting cash and tips, and reporting all info to the Café Manager.

MAIN DUTIES AND RESPONSIBILITIES:

• Oversee the Café and team members to ensure a high-quality guest experience.
• Train team members on coffee standards, guest interactions and steps of service.
• Place weekly orders with local vendors.
• Create weekly hourly schedule in line with the proper staffing levels each. day
• Handle daily checkouts.
• Maintain cleanliness and organization of Le Café prep and service areas.
• Greet customers as they enter, identify their needs and answer questions about menu items.
• Take orders while paying attention to details (e.g. preferences of coffee blend, dairy and sugar ratios).
• Prepare and serve hot and cold beverages such as coffee, espresso, cappuccino, tea, chai, frappe etc., following recipes.
• Prepare and serve limited food items, like cookies, pastries, sandwiches, soups, and muffins.
• Record sales, operate a cash register, and follow cash and credit handling policies as required).
• Assist with store set-up, clean-up, and stocking of merchandise.
• Complete all required side work, including polishing silverware and glassware, preparing the area for service and proper breakdown, etc.
• Follow all safety and sanitation procedures.
• Thank guests with genuine appreciation.
• Answer the telephone using appropriate etiquette.
• Develop and maintain positive working relationships with co-workers and others.
• Comply with quality assurance expectations and standards.
• Responsible for punctuality when reporting to work and clocking in and out.
• Work a flexible schedule including weekends and holidays.
• All other duties as assigned by the Le Café Manager or any other member of management.

SUPERVISORY RESPONSIBILITIES:

Café Attendants

JOB REQUIREMENTS:

Education: High school diploma or equivalent

Experience: Restaurant or Coffee Shop /Supervisor : 1 year (Preferred); Must have a valid Mobile County Health Department Food/Beverage Handler's Card.

Skills:

• Minimum one year experience in independent coffee shops.

• Expert knowledge of coffee standards and espresso drinks.

• Previous leadership or supervisor role in coffee shop or restaurant is preferred.

• Ability to multitask.

• Cash and credit card handling.

• Possess strong customer service skills.

• Possess strong communication skills.

• Ability to work well under pressure.

WORKING CONDITIONS:

The working conditions described below are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equipment to Be Used: Micros POS, Espresso machine and milk steamer, blender, coffee machine; drink blender, and convection oven

Physical & Mental Requirements:

• Must be able to lift at least 50 pounds; push and pull equipment, supplies, etc., at least 50 pounds.

• Ability to bend, kneel, squat.

• Ability to stand/walk for an 8 hour shift.

• Ensure various physical movements throughout the work areas, such as reaching, extending arms over head, bending and stooping are performed safely.

• Frequently required to use hands and arms to reach and handle. Frequently required to climb, balance, stoop, kneel, and crouch.

• Regularly required to talk and hear. Requires normal range of hearing and vision.

• Must have availability to work mornings, afternoons, weekends and holidays.

Work Environment:

• High guest interaction.

• Fast paced, high volume atmosphere.

WHO WE ARE:

The Admiral: Illuminate Your Career in a World of Elegance

With a mission to dazzle and delight, we provide an environment that’s as inspiring as it is welcoming. As part of our team, you'll be the face of a storied hotel where tradition meets innovation, and every day is a celebration of our city's rich culture. If you’re ready to be part of our illustrious story, learn more at theadmiralhotel.com.