Licensed Customer Service Agent
Job Description
Job Description
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Vision insurance
- Provide exceptional service to existing customers in person, over the phone, and electronically
- Process policy changes such as endorsements, coverage adjustments, ID cards, and billing updates
- Assist customers with claims reporting and follow-up support
- Review policies with customers to ensure proper coverage and identify protection gaps
- Support account retention efforts and proactively reach out to prevent cancellations
- Handle billing inquiries and payment processing
- Maintain accurate documentation in the agency management system
- Work collaboratively with sales team members to ensure a seamless customer experience
- Help maintain agency organization and operational efficiency
- Prior customer service experience preferred (insurance experience is a plus, but not required)
- Willing to obtain Property and Casualty license if not already licensed (licensing support provided)
- Strong communication skills both verbal and written
- Detail-oriented and organized
- Comfortable handling multiple tasks in a fast-paced environment
- Positive, team-oriented attitude
- Problem-solving mindset with a genuine desire to help others
- Competitive base pay (hourly or salary based on experience)
- Performance bonuses tied to retention, service standards, and account rounding
- Paid training and licensing assistance
- Ongoing professional development opportunities through Allstate University
- Supportive and team-focused work environment
- Advancement opportunities within the agency
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