Client Success Manager - Card Fraud
Job Description
Job Description
Benefits:
- 401(k) matching
- Bonus based on performance
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
As Client Success Manager, you'll be the primary relationship owner for our financial institution clients ensuring successful implementation of fraud detection solutions, driving adoption, and serving as the bridge between clients and our internal product, development, and support teams. What You'll Do
- Own client relationships from onboarding through ongoing success, including regular performance reviews and issue resolution
- Guide clients on fraud trends, risk mitigation strategies, and how to get maximum value from REDi's platform
- Ensure SLAs are met; escalate and coordinate resolution when they're at risk
- Deliver client training on software functionality and fraud prevention best practices
- Provide data-driven reporting on fraud patterns, system performance, and operational outcomes
- Advocate for client needs internally, feeding insights into product development and roadmap
- 5+ years in client success, account management, or customer success in financial services, fintech, banking, or fraud prevention
- Solid understanding of debit/credit card fraud account takeover, synthetic identity, chargebacks, card skimming and relevant compliance frameworks (PCI-DSS, AML, KYC)
- Familiarity with fraud detection platforms (Actimize, Falcon, SAS, or similar) and CRM/data tools (Salesforce, HubSpot, Excel, SQL, or BI tools)
- Experience with B2B enterprise clients such as banks or credit unions
- Strong communicator with the ability to translate technical concepts for non-technical stakeholders
- Bachelor's degree in Business, Finance, IT, Cybersecurity, or equivalent experience
This is a remote position.
Recommended Jobs
CPA Trust Estate and Tax Partner
CPA – Trust, Estate & Tax Partner Location: Montgomery, NY A dynamic, multi-location public accounting firm in the Tri-State area is seeking a CPA – Trust, Estate & Tax Partner to join its …
CDL A Team Drivers
Hiring CDL-A Truck Drivers PAY THAT PERFORMS - Earn up to $220,000 per team annually* GREAT HOME TIME OPTIONS - Home as often as weekly STRONG START TO HIT THE ROAD - Sign on bonus available…
Service Technician (Growing company seeks Prattville / Autauga, AL area Techs and Apprentices; stabi
Job Description Job Description Are you seeking a growth opportunity as a Service or Apprentice Technician? Do you seek a company in which to build a career that offers stability? Do you want to …
New Models Sales Analysts
Position: New Models Sales Analysts Job Description: Our Story: We are an American Fortune 500 company headquartered in Centennial, Colorado. The company specializes in distribution and v…
Licensed Practical Nurse (LPN) - Dayshift, Decatur, AL
Job Description Job Description Hiring an LPN to join our team in Decatur, AL. Please review the job description, and APPLY if you're interested in this position! Job Title: Licensed Practical …
Industrial Facilities HVAC Service Technician
Job Description Job Description Description: Job Posting: Industrial Facilities HVAC Technician | Join a Team That Invests in You Engineered Cooling Services (ECS), the Southeast’s leading …
Medical Assistant
Job Description Job Description Job description Your Kid’s Urgent Care is a pediatric urgent care that offers a multitude of services for children, infants, and adolescents up to age 21. The m…
Software Engineer
Job Description Job Description Fisheye Software is looking for a Software Engineer to join our NSITE team in Huntsville, AL. The Network, System Integration and Test Environment (NSITE) is a sof…
Customer Service Representative - State Farm Agent Team Member
Job Description Job Description Benefits: Bonus based on performance Opportunity for advancement Paid time off Training & development Job Title: Service Team Member Address: 56…
Night Janitor
Job Description Job Description MUST BE at least 21 years old Night job 1x week Friday nights 6p-10pm starts 8/8/2025 MUST PASS back ground check and Drug Screen Call our office 205-378-8…