UAS FSR Manager

WORK LOCATION: Huntsville, AL

FLSA STATUS: Exempt

SALARY RANGE: The anticipated salary range for this role is $120,000 to $165,000 annually. This range reflects a good faith estimate based on the targeted level for the role and typical compensation benchmarks across U.S. locations. Actual compensation may vary depending on the selected candidate’s qualifications, experience, geographical location, and internal alignment.

Summary

The UAS Field Service Representative Manager is responsible for overseeing the FSR Team who provide technical, operational and maintenance support for unmanned aircraft systems in various work environments. The role ensures mission readiness, customer satisfaction and lifecycle support of the Stalker Platform and associated payloads by coordinating personnel, logistics, training and technical services.

Responsibilities

The following job functions are a basic requirement but are not limited to and may be assigned other duties.

• Serves as the primary point of contact for daily operations, reporting directly to the Director of Global Support.
• Supervise and lead a team of UAS FSRs, ensuring a high level of customer service, technical troubleshooting and team collaboration.
• Assist with Root Cause Corrective Action (RCCA) investigations while identifying underlying issues, implementing effective corrective actions, and producing clear, compliant investigation reports.
• Coordinates tasks associated with on-site repair of customer equipment including but not limited to troubleshooting, installation, maintenance and repair.
• Recruit, hire, and onboard new training staff, ensuring they are adequately trained and supported to deliver quality customer service.
• Conduct regular performance evaluations of staff and provide constructive feedback and identify opportunities for professional development.
• Organize and conduct regular team meetings to communicate updates, training goals and continuous improvement efforts.
• Supports customers until their issue is resolved. Follows up with customer feedback for quality assurance.
• Work closely with the Flight Standards and Evaluation Manager and / or the Flight Operations Manager to align operational and training needs.
• Assist in planning and executing internal and customer training events.
• Assist in planning and executing UAS demonstrations for stakeholders and clients.
• Provide support to the Integration Team as needed for system integration and validation.
• Contribute to the continuous improvement of product manuals, training materials, and operational procedures.
• Ensure compliance with the Redwire’s Flight Operations Manual and all applicable governing documents.

Required Qualifications

• Bachelor's degree in Aviation, Engineering or a related field (or equivalent work experience).
• Minimum of 10 years of experience in UAS operations, with at least 2 years in leadership, UAS Test Engineer or Training Management roles.
• Proven ability to lead and manage teams, with excellent leadership and communication skills.
• Excellent troubleshooting skills with the ability to diagnose and resolve UAS system issues.
• In-depth technical understanding of UAS technology and operations.
• Experience with military aviation/UAS operations, including forward-deployed and mission-sensitive environments.
• Must hold or be eligible to obtain an FAA Part 107 certification.

Redwire Defense Tech Benefits

• Matching 401(k)
• Paid PTO
• Paid holidays
• Medical, vision, and dental insurance
• Group Short-Term & Long-Term Disability
• HSA and FSA Options
• Critical Care Plan
• Accident Care Plan

Clearance Requirements

This position may require access to information that is subject to compliance with the International Traffic Arms Regulations (“ITAR”) and/or the Export Administration Regulations (“EAR”). To comply with the requirements of the ITAR and/or the EAR, applicants will be asked to provide specific documentation to verify a US person’s status under the ITAR and the EAR.

Work Environment And Physical Requirements

The work environment may involve a standard office setting while also incorporating elements of a production area. Employees will use standard office equipment, including computers, and must demonstrate stamina to sit or stand while maintaining attention to detail despite potential interruptions. The role may require occasional activities such as walking, climbing, stooping, crouching, and bending. Vision is necessary for reading printed materials and a computer screen, while hearing and speech are essential for effective communication both in person and over the telephone. Additionally, the position may necessitate travel by air or automobile. Employees may be required to use personal protective equipment, including safety glasses, safety shoes, and shop coats, to ensure safety in the production environment. Employees may be able to lift up to 30 pounds as needed.

REDWIRE DEFENSE TECH IS AN EQUAL OPPORTUNITY EMPLOYER

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Redwire Defense Tech is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources. Continued employment remains on an “At-Will” basis.