Service Design Architect

Kforce has a client that is seeking a Service Design Architect in Birmingham, AL. Overview: Our partner is seeking a Service Design Architect to help shape the future of digital experiences in the commercial banking space. This role is focused on service design, discovery, and journey mapping-working across complex enterprise systems to improve how commercial clients are onboarded and authenticated. The Service Design Architect will collaborate with research, business, and design leaders to create insights, blueprints, and strategies that drive a seamless, integrated digital experience. Key Responsibilities:

• Service Design Architect will lead service design and UX discovery efforts, including interviews, observations, and workshops
• Translate research into service blueprints, journey maps, personas, and ecosystem diagrams
• Partner with cross-functional teams to define UX strategy, roadmap, and vision
• Facilitate collaboration between design, research, product, and development teams
• As a Service Design Architect, you will present findings, insights, and recommendations to leadership and stakeholders
• Align UX patterns and design systems with enterprise standards for consistency and scalability
• Support usability testing, design reviews, and product development alignment
• Bachelor's degree in Design, HCI, Psychology, Information Sciences, or related field
• 5+ years of UX/service design experience in large enterprise environments
• Strong background in service design methodologies: discovery interviews, journey mapping, service blueprints, and ecosystem mapping
• Experience facilitating workshops, stakeholder alignment sessions, and presenting findings
• Skilled in UX lifecycle methods: research, information architecture, interaction design, content strategy, accessibility, and prototyping
• Familiarity with Agile/Scrum/SAFe frameworks
• Strong communication and stakeholder management skills
• Detail-oriented, organized, and self-motivated
• Strong written, verbal, and presentation skills
• Comfort with ambiguity, complex problem-solving, and fast-paced environments
• Ability to synthesize insights into actionable design strategies

• Experience in banking, financial services, or other regulated industries
• Experience using JIRA or similar tools for project tracking
• Knowledge of web technologies (HTML, CSS, JavaScript, accessibility standards)
• Proficiency with design and prototyping tools (Adobe Creative Suite, Sketch, InVision)