The Laurel Hotel & Spa - Valet/Door Attendant

Job Description

Job Description

Job Summary:

The Door Attendant will perform any inquiries pertaining to hotel policies, services and resolve occupants' complaints.

Supervisory Responsibilities:

Duties & Responsibilities:

• Assist all guests with valet parking their vehicles.
• Parking guests' vehicles as needed to assist Valet.
• Responsible for opening all doors for all guests.
• Be fully acquainted with the different points of interest.
• Ensure the delivery of guest luggage, mail, and special deliveries to guestrooms and executive offices.
• Ensure that the public areas and bell closet are maintained, clean, and tidy.
• Follow up with guest complaints to ensure that any problems are resolved.
• Arrange special requests for guests, including and not limited to bike rentals, rental cars, forwarding luggage, and sightseeing tours.
• Utilize bell carts effectively and with caution.
• Ensure the floor is covered 100% of the time.
• Direct guests to the library, gym, and Spa.
• Call taxis and/or shuttles for guests as needed.
• Assist, retrieve, and load luggage for guests.
• Notify the Front Desk and Guest Services of VIP arrivals whenever possible.
• Engage in conversation with as many guests as possible.
• Attend all designated staff meetings and training sessions.
• Aid guests in locating other areas of the hotel (walk them to their destination if possible).
• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications.
• Performs other related duties as assigned.

Required Skills & Abilities:

• Friendly and approachable with excellent customer service skills.
• Excellent written and verbal communication skills.

Education & Experience:

• High school diploma or equivalent is required.
• Passing a Motor Vehicle Record is required.

Physical Requirements:

• Prolonged periods of walking, standing, and sitting.
• Must be able to lift up to 50 pounds at times.

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.