Insurance Commercial Account Manager POST NUMBER: 485311

Commercial Account Manager – Insurance Brokerage

Location: Birmingham, AL
Job Type: Full-Time
Industry: Commercial Insurance

We are seeking an experienced Commercial Account Manager to serve as a key point of contact for a portfolio of commercial insurance clients. This role is responsible for providing exceptional day-to-day service, managing policy and renewal activity, and partnering closely with Producers and clients to ensure their insurance programs effectively meet their business needs.

Key Responsibilities

• Manage a designated portfolio of commercial insurance accounts and serve as the primary day-to-day client contact

• Develop and maintain strong, long-term relationships with clients

• Partner with Producers on account strategy, renewals, new business, and client retention

• Coordinate the full renewal process, including gathering exposure information, preparing submissions, obtaining quotes, and reviewing coverage options

• Prepare proposals, applications, certificates, policies, endorsements, and other client documentation

• Review policies and coverage to ensure accuracy and alignment with client needs

• Process endorsements, policy changes, cancellations, audits, and other servicing requests

• Respond promptly and professionally to client questions and requests

• Work directly with insurance carriers and underwriters to obtain quotes, negotiate terms, and resolve issues

• Identify coverage gaps, inconsistencies, and opportunities for additional coverage

• Coordinate claims-related inquiries and serve as a liaison between clients and carriers when needed

• Monitor account activity, renewal timelines, and outstanding requirements

• Ensure all account documentation and agency management system records are accurate and up to date

• Assist with premium financing, billing questions, certificates, and other account servicing needs

• Maintain a high level of client satisfaction and proactively anticipate client needs

• Support business retention and growth through exceptional client service

• Ensure compliance with agency procedures, carrier requirements, and applicable insurance regulations

Qualifications

• 3 years of commercial insurance account management experience

• Experience working within an insurance brokerage or agency environment preferred

• Strong knowledge of commercial property and casualty insurance products

• Experience managing commercial accounts through the renewal lifecycle

• Familiarity with commercial lines such as General Liability, Property, Auto, Workers' Compensation, Umbrella/Excess, and other specialty coverages

• Strong understanding of policy language, coverage structures, endorsements, and certificates of insurance

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.