Operations Specialist Intern

Job Description

Job Description

Are you a current student enrolled at a college or university looking to gain professional organizational and project management experience ? Do you want to join a fast-growing company with a mission to serve? We are OCV LLC . For more than 15 years, we have specialized in mobile app development for law enforcement, public safety, emergency management and public health agencies. Our custom apps for iPhone and Android devices help public safety organizations reach their citizens where they are: their smartphones. We have grown to be a leader in our field and are in search other motivated professionals to add to our dynamic team. We are currently recruiting for a Operations Specialist Part-Time Intern to work on-site at our headquarters in Opelika, Alabama. Our Operations Specialist Interns are key to building upon our great relationships with our clients and our success in delivering products that meet their needs as well as those of their community.

What We Offer:

• Opportunity to gain professional experience and ongoing training & development .
• Collaborative and innovative work environment.
• 401K Retirement Plan with up to 3.5% company match.
• Opportunity to work with team members to share our story and contribute to meaningful projects .

Primary Job Responsibilities:

• Obtain a thorough understanding of our products, internal standards, and differentiators to develop strategies aimed at increasing effective communications and brand awareness.
• Support our Client Experience and Client Onboarding teams with client discussions including kick-off calls, App reviews, Control Panel walk-throughs, quarterly check-ins, and more.
• Assist the operations team with client project managements tasks including, quality control testings, content gathering, etc.
• Assist in documenting evolving processes and procedures, recommending any changes to make systems more efficient.
• Perform regular visits to our apps in-store and run quality control procedures.
• Help provide detailed reports to Client Success on Client usage and analytics.
• Take part in brainstorming sessions, offering analytical insights to strengthen client relationships and client retention efforts.
• Assist sales reps who have inbound questions and communicate project statuses.

What We Require for This Role:

• Currently enrolled in a college or university in Information Systems, Business Administration or other related field
• Authorization to work in U.S. for any employer without sponsorship.
• Strong written and verbal communication skills.
• Detail-oriented self-starter with solid time management abilities.
• Passionate about customer service and strategic problem-solving.
• Ability to learn quickly and exhibit technical savviness, with a curiosity that drives impact

Apply today and become an essential part of our dynamic organization!