Service Desk Analyst I

Job Description

Job Description

This position will provide technical support for all internal and external users with their computer issues.

Essential Job Responsibilities Include:

• Answer first and second level support questions and escalate the rest to senior resources.
• Provide excellent customer service.
• Provide technical support for hardware/software.
• Provide support for end users on internally used applications.
• Provide remote telephone support.
• Use help desk software to document problems and track them until resolution.
• Provide management with information regarding support activities.
• Troubleshoot complex software/hardware problems and provide solutions.
• Track corporate assets.

Required Skills / Experience:

• At least two (2) years of relevant experience with helpdesk or PC support related tasks
• Excellent written and verbal communication skills, with an excellent telephone manner
• Strong interpersonal skills and ability to interact with people at all levels
• Experience with MS Office 365 (including Outlook), Windows 10, phone systems, iPhones, PC imaging and deployment, printers, etc.

Preferred Skills/Experience:

• A+ Certification preferred
• Bachelor's Degree preferred

Based on relevant market data and other factors, the anticipated hiring range for this role is $23.00 to $27.02 per hour. Final compensation rates will be determined based on various factors, including but not limited to experience, skills, knowledge, and internal equity considerations. This role is also short-term incentive eligible. Incentive amounts will vary by individual and business goals.

We are committed to fair and equitable compensation practices. The final salary offered to the selected candidate may vary from the posted range due to individual qualifications. Our goal is to ensure that all teammates are compensated fairly and competitively based on their contributions to our organization.

RxBenefits is also committed to providing best in class benefits to our teammates. We offer a robust total rewards package that includes:

• Remote first work environment
• Choice of a HDHP or PPO Medical plan, we pay 100% of the premium for the HDHP for you and your eligible family members
• Dental, Vision, Short- and Long-Term Disability, and Group Life Insurance that we also pay 100% of premiums (for your family too on Dental and Vision)
• Additional buy-up options for Short- and Long-Term Disability and Life Insurance
• 401(k) with an employer match up to 3.5% available after 60 days
• Community Service Day to give back and support what you love in your community
• 10 company holidays including MLK Day, Juneteenth, and the day after Thanksgiving plus a floating holiday to use as you like
• Reimbursements for high-speed internet, we’ll send you a computer and monitors to help you do your best work
• Tuition Reimbursement for accredited degree programs
• Paid New Parent Leave that can be used for adoption or birth
• Pet insurance to protect your furbabies
• A robust mental health benefit and EAP service through Spring Health to support you when you need it most