Veterinary Client Service Representative

Job Description

Job Description

MAC Animal Hospital is seeking an outgoing Veterinary Client Service Representative to become the next member of our incredible team! As the face of the hospital, our receptionists greet every client with warmth, compassion, and professionalism—helping to build trust with our veterinary team and create a welcoming experience for pets and their people.

In this role, you will:

• Schedule and manage the flow of appointments to support an efficient, well-organized day
• Provide exceptional, empathetic customer service while multitasking between a multi-line phone system and in-person clients
• Process payments and financial transactions accurately
• Answer client questions and provide clear, helpful information about our services
• Support the medical team by helping balance scheduled appointments, walk-ins, and urgent cases
• This position is ideal for candidates with experience in fast-paced customer service who are friendly and outgoing, detail-oriented, confident multitaskers, and excited to contribute to a collaborative, team-focused environment.

Position Details:

This is a flexible full-time or part-time position , with either a 5/8 or 4/10 schedule .
Availability is needed Monday–Friday , with 2 Saturdays per month required . Outside of Saturdays, scheduling is flexible and generally consists of 3 full days and 2 half days per week .

Full-time benefits and compensation**:

• Compensation: $12-16 per hour, for each hour worked*
• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program
• 401k options
• Paid time off in accordance with site policy and applicable law
• Personal pet discount

Minimum Qualifications and Skill Set:

• 3+ years of client service experience
• Previous veterinary experience highly preferred
• Proficiency in the following skills:
  • Answering incoming phone calls, emails, and texts
  • Scheduling appointments efficiently and accurately
  • Processing invoices, payments, and financial transactions
  • Managing multiple priorities in a fast-paced environment
  • Collaborating with the clinical team to balance scheduled visits, walk-ins, and urgent cases
• Bilingual is a plus

Join the Team at MAC Animal Hospital!

Located in Calera, Alabama , MAC Animal Hospital is a trusted 5-doctor, full-service walk-in practice that has proudly served the community for over 15 years. We provide compassionate, high-quality care for pets through every stage of life, offering services such as wellness and sick visits, surgery, dental care, diagnostics, and in-house laboratory services in a modern, well-equipped facility.

What truly sets us apart is our team. We are a close-knit, supportive group that values collaboration, kindness, and a positive work environment. Every day brings something new, and we face it together with teamwork, respect, and a shared commitment to excellent patient care.

We place a strong emphasis on mentorship and professional growth , supporting team members at every stage of their career. If you’re looking for a welcoming practice where you can grow, contribute, and feel truly valued, we’d love to meet you.

*To determine specific pay Company will consider the following factors: the applicant’s education, training, or experience related to the job position, geographic location where the work is performed, and other relevant factors.**During the process, you may request more information about compensation and benefits for your specific location where the work is performed. Where required under applicable law, WVP provides eligible employees with leave, and similar benefits programs, all in accordance with state and local law.WVP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected characteristic under federal, state or local laws. WVP will consider qualified applicants with a criminal history, in a manner consistent with the requirements of applicable state and local laws.Qualified Applicants with disabilities are entitled to reasonable accommodations under applicable state and local law, and the Americans with Disabilities Act. Please contact People Operations, if you need assistance completing the application process.