Customer Service Representative
Job Description
Job Description
Benefits:
- 401(k)
- Competitive salary
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Parental leave
- Profit sharing
- Training & development
-Prepare agency solicitation, renewal conservation and other customer mailings
-Maintain correspondence on customers files
-Run weekly and daily audits
-Runs and processes additional Alliance audits as requested by other members of the staff
-Follow up and complete all trailing documents for new and existing clients
-Answer incoming calls expeditiously and courteously and direct them to the appropriate person promptly and efficiently
-Greets all customers coming into the agency in a friendly and helpful manner
-Receives and processes insurance payments excluding those processed at time of binding
-Receives and processes endorsements in an expeditious and efficient manner
-Provide and verify general and non-technical information to inquiries over the telephone or in person
-Work well with other employees and is a team player with a positive attitude MAINTAIN A POSITIVE AND SELF DRIVEN, SELF MOTIVATED ATTITUDE!
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