Move-In Coordinator

Job Description

Job Description

Position Summary :

This position has the responsibility to ensure a smooth transition from the resident application process through the first month of resident’s admission to the community. This position supports the efforts of the Marketing Department in maximizing sales goals and resident satisfaction.

Essential Duties and Responsibilities :

The following duties are normal for this position. This list is not to be construed as exclusive or all inclusive. Other duties may be required and assigned.

· Develop and maintain checklists, schedules and calendar of events to ensure smooth admission to the Community with high emphasis placed on coordination and communication with new residents, their respective families, their moving companies, the utility companies, etc.

· Provide support to the Administration department (ex. relieves front Concierge for lunch and/or breaks)

· Provide administrative support to the Marketing Department. Supply marketing staff with updated sales and marketing materials. Compose and update letters and documents for signatures.

· Upon notification of new resident, assemble welcome package and documents for that resident's admission.

· Schedule appointments with new residents to review all necessary paperwork and fees, complete forms, provide resident handbook and obtain signatures as required. Follow-up to ensure all documentation is complete and fees are collected.

· Establish, maintain and communicate move-in and delivery dates with all Department Directors, other appropriate staff and parties concerned, coordinate changes as necessary.

· Coordinate and participate in orientation programs. Introduce new residents to appropriate staff members.

· Schedule, coordinate and provide necessary follow-up on new resident walk throughs in advance of move in date.

· Coordinate move in with Engineering and Housekeeping staff to ensure living area is prepared and ready for occupancy.

· Meet with new residents to provide individual instructions on parking, keys, mailbox, installation and use of telephone, cable etc.

· Schedule and coordinate with Dining Services delivery of fruit baskets and/or other hospitality welcome gifts to new residents.

· Follow and maintain professional standards and courtesies throughout the move in process.

· Submit all required completed admissions paperwork to Director for review prior to resident admission.

· Create and provide weekly and monthly reports.

· Participate in development of Community Newsletter.

· Demonstrate positive resident relations. Maintain pleasant, professional attitude at all times.

· Coordinate activities with other departments.

· Attend in-service classes and staff meetings.

· Other duties as assigned by Supervisor.

Redstone Village is a luxury Life Care Retirement Community. What makes Redstone successful is our commitment to excellence. We offer competitive pay, benefits and a true team environment. If you are looking for a challenging and rewarding career, we want to hear from you!

Company Description

Redstone Village is a luxury Life Care Retirement Community. What makes Redstone successful is our commitment to excellence. We offer competitive pay, benefits and a true team environment. If you are looking for a challenging and rewarding career, we want to hear from you!