Director of Collections

We’re Hiring: Director of Collections

Location: Albany, Georgia or Phenix City, Alabama 

 Salary: $50,000 – $55,000 annually + Incentive Opportunities

Why Join Us

• At Bridgeway Credit Union, we’re more than just a financial institution, we’re a community. We believe in empowering our members, supporting our team, and investing in innovation. As our Director of Collections, you’ll lead a dedicated team, drive effective collection strategies, and play a key role in helping our members and our organization thrive.

What You’ll Do

• Lead, inspire, and motivate a high-performing collections team.
• Oversee the credit union’s entire loan portfolio collections with strategic precision.
• Develop and implement innovative collection strategies to maximize revenue and minimize risk.
• Build and maintain policies and procedures covering collections, charge-offs, repossessions, and bankruptcies.
• Serve as a trusted liaison between the credit union and our members, delivering exceptional service every step of the way.
• Negotiate settlement agreements and establish payment plans that support member success.
• Analyze reports, identify trends, and recommend solutions to improve performance.
• Ensure compliance with all laws, regulations, and credit reporting standards.
• Skip trace, recover charged-off loans, and manage accounts with confidence.
• Collaborate with leadership to support the credit union’s mission, vision, and core values.

What You Bring

• Strong leadership skills with the ability to inspire and empower others.
• Solid understanding of legislative and regulatory processes related to collections.
• Excellent communication and negotiation abilities.
• Knowledge of banking operations, compliance regulations, and credit union products and services.
• A knack for problem-solving, analytical thinking, and balancing multiple priorities.
• Experience leading collections or financial operations teams preferred.

What We Offer

• Competitive pay: $50,000-$55,000 annually plus incentives.
• Supportive, team-oriented culture focused on growth and innovation.
• Opportunities to shape policies and make a lasting impact.
• Comprehensive benefits package (medical, dental, vision, retirement, etc.).
• Ongoing professional development and leadership opportunities.