Customer Service & Scheduling Specialist

Job Description

Job Description

Join Prewett Pest Control as a Customer Service & Scheduling Specialist at our corporate hub, where you'll support service center operations and help serve customers throughout the East AL/ West GA area. This position requires someone who is customer-focused and has exceptional problem-solving, organizational, and communicative skills. This position is ideal for someone who enjoys helping customers and has a natural talent for uncovering customer needs and offering relevant solutions. Our service team is integral in growing and supporting Prewett Pest and its multiple locations across the state. This is a ground-floor opportunity to be part of a fast-growing company, with a pathway to professional and career development.

Who is Prewett Pest Control?

Prewett Pest Control, founded in 2020 by Rusty Prewett, has rapidly grown to serve 5,500+ customers within just four yearswith a goal to serve 40,000 by 2030. At Prewett, we are leveraging modern technology to deliver residential and commercial services that are Modern, Convenient, and Effective. As one of the fastest-growing pest control companies in the Southeast, Prewett Pest currently operates in Auburn, Fairhope, Tuscaloosa, and Huntsville, with strategic expansion plans underway across the southeast.

Our Core Focus: We strive to create value with every customer, team member, and partner interaction.

Our Core Values: Passion, Excellence, Adaptable, Creativation, Ownership (PEACO)

Compensation & Perks:

Base Salary: $30k - 40k (based on experience)

Bonus/Commission opportunities include:

Monthly Bonuses

Annual Bonus

Quarterly Promotion Incentives

Sales Commissions

Award trips/Recognition

Advancement opportunities offered through the Prewett Development Program

Blue Cross/Blue Shield Health, Dental, & Vision Insurance

Retirement plan + 3% employer matching

Careers website:

Company website:

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Career Growth Opportunities

• Facilitate customer communications, including inbound customer calls, emails, or chats with professionalism and efficiency
• Schedule and manage service appointments for field service professionals with a prioritization of timeliness and route efficiency
• Assist existing customers with rescheduling of service appointments
• Resolve customer inquiries and issues promptly, ensuring customer satisfaction
• Proactively identify customer needs and recommend additional products or services that add value
• Educate customers on available features, upgrades, or complementary offerings
• Achieve cross-sell and customer satisfaction targets
• Document all customer interactions and sales activities in CRM systems
• Collaborate with sales and marketing teams to stay informed on new offerings and promotions
• Maintain a strong knowledge of company products, services, and customer benefits
• Contact customers via phone, email, and mail to collect on overdue accounts.
• Research and resolve account discrepancies and billing issues.
• Work collaboratively with the customer service and billing teams to resolve account issues.
• Meet or exceed individual and team collection targets.
• Provide regular updates to management regarding delinquent accounts and collection efforts.

What skills and experience are required?

• High school diploma or equivalent
• Must be professional in appearance, with excellent communication skills, friendly disposition, and ability to effectively communicate with a diverse population
• Excellent organizational skills
• Ability to multi-task
• Strong problem-solving skills are required
• Pass a criminal background check and pre-employment drug screen

What makes you stand out?

• Prior call center or office customer service and billing experience
• Experience in service-based routing, billing & collections, and appointment scheduling
• Associate's or bachelor's degree