Healthcare Support Specialist - Patient Accounts & Service Coordination

This is a remote position.

Healthcare Support Specialist – Patient Accounts & Service Coordination

Overview

Telurvision Solutions partners with healthcare providers and service networks that require accurate, confidential, and patient-focused support. This opportunity may be open to qualified applicants in multiple regions, as our client base includes both U.S. and international accounts. We are seeking Healthcare Support Specialists to manage patient account inquiries, appointment scheduling, and service coordination while following strict privacy and compliance guidelines.

Key Responsibilities

• Handle patient or client inquiries related to account balances, billing statements, and insurance verification
  

• Schedule, reschedule, or confirm appointments in accordance with provider requirements
  

• Provide clear and accurate information about services, processes, or next steps
  

• Document all interactions in the designated healthcare management system with precision and confidentiality
  

• Follow HIPAA and client-specific compliance protocols at all times
  

• Escalate urgent or sensitive cases through approved channels
  

Requirements

Required Skills & Competencies

• Strong verbal and written communication skills, with a professional and empathetic approach
  

• Familiarity with patient account systems, EHR (Electronic Health Records), or medical billing platforms
  

• Ability to manage multiple tasks while maintaining accuracy and attention to detail
  

• Discretion in handling sensitive information and medical records
  

• Stable work environment with secure internet connection
  

Preferred Experience

• Prior experience in a healthcare support, medical billing, or scheduling role
  

• Knowledge of medical terminology and insurance processes
  

• Experience working with diverse patient populations
  

Equipment Requirements

To perform this role effectively, you must have:

• A reliable computer (Windows 10 or newer, or macOS equivalent) capable of running multiple applications simultaneously
  

• A stable, high-speed internet connection with consistent upload/download performance suitable for voice, video, and system access
  

• A USB or wired headset with a noise-canceling microphone
  

• A quiet, dedicated work environment free from background noise during scheduled work hours
  

• A second monitor or dual-screen setup (recommended for certain assignments)
  

Equipment assistance may be available for qualified locations and roles. Details will be discussed during the selection process.

Benefits

Tools & Resources Provided

• Access to Telurvision Solutions’ readiness and certification systems
  

• Client-specific healthcare procedures, scripts, and compliance training
  

• Secure communication platforms for patient interaction and documentation
  

Application Process

Submit your application through our online system. Qualified candidates will be contacted for the next stage of review, which includes a skills-based interview and role-matching discussion.

View Additional Opportunities

For full details and additional openings, visit the Telurvision Solutions Careers Page at