Systems Administrator 1

Job Description

Job Description

MBDA Incorporated is seeking a highly skilled and service-oriented Systems Administrator to join our Information Technology team in Huntsville, AL. This position plays a key role in supporting MBDA Inc.’s business operations by maintaining reliable, secure, and effective information technology systems, office technology, endpoint devices, and infrastructure.

The Systems Administrator will support a broad range of business requirements, including general employee work activities, internal and external communications, engineering and technology development, data storage and protection, manufacturing operations, and business continuity. This individual will provide hands-on technical support across office, engineering, and production environments while helping maintain the availability, performance, and security of MBDA’s technology infrastructure.

Working closely with employees across the organization, the Systems Administrator will troubleshoot technical issues, administer endpoint and network technologies, support facility and manufacturing systems, maintain IT assets, and contribute to infrastructure improvements and cybersecurity initiatives. Core working hours are Monday through Thursday from 6:00 am to 3:30 pm and Friday from 6:00 am to 10:00 am.

Key Responsibilities

End User Support

• Provide Tier 1 and Tier 2 technical support for desktops, laptops, mobile devices, printers, peripherals, and related technologies.
• Diagnose hardware and software issues and resolve or appropriately escalate technical problems.
• Install, configure, maintain, and troubleshoot Windows workstations, laptops, and mobile devices.
• Manage user accounts, password resets, access requests, authentication issues, and related user administration activities.
• Support collaboration and productivity tools used throughout the organization.
• Respond to and resolve help desk tickets in accordance with established service levels and IT procedures.

Network and Infrastructure Support

• Troubleshoot wired and wireless network connectivity issues.
• Support and maintain switches, routers, firewalls, wireless access points, and related networking equipment.
• Assist with network monitoring, troubleshooting, and performance optimization.
• Diagnose issues involving TCP/IP, DNS, DHCP, VPN connectivity, VLANs, and network security.
• Coordinate with other members of the IT team to identify and resolve infrastructure issues.

Endpoint and Asset Management

• Maintain accurate inventory and lifecycle records for IT assets, equipment, and endpoint devices.
• Support deployment, configuration, maintenance, and replacement of endpoint technology.
• Assist with endpoint protection, vulnerability remediation, patching, and cybersecurity initiatives.
• Help maintain compliance with established IT asset management, configuration, and security standards.

Facility Technology Support

• Support facility security camera systems, video management systems, and associated technology infrastructure.
• Troubleshoot conference room technology, including displays, projectors, video conferencing systems, audio equipment, and room scheduling solutions.
• Support wireless networking infrastructure throughout office and production facilities.
• Coordinate the installation, maintenance, repair, and replacement of facility technology equipment.

Manufacturing and Engineering Support

• Troubleshoot technology issues involving industrial PCs, barcode scanners, label printers, handheld devices, and production-floor equipment.
• Support enterprise resource planning (ERP) tools, engineering software platforms, and other business-critical applications.
• Assist with maintaining network connectivity for manufacturing equipment and shop-floor devices.
• Work closely with Manufacturing, Engineering, Quality, Maintenance, and other functional teams to resolve technology issues affecting operations.
• Support

Documentation and Continuous Improvement

• Create and maintain technical documentation, procedures, work instructions, and knowledge-base articles.
• Document incidents, troubleshooting activities, corrective actions, and resolutions.
• Identify recurring technical issues and recommend sustainable, long-term solutions.
• Participate in IT projects, infrastructure upgrades, technology deployments, and process-improvement activities.
• Assist with maintaining IT standards, policies, procedures, and industry best practices.

Required Qualifications

• Associate degree in Information Technology, Computer Science, Engineering Technology, or a related field; equivalent relevant experience may be considered.
• Minimum Experience of 4–6 years in IT support, desktop support, systems administration, help desk, or related environments.
• Experience troubleshooting Microsoft Windows operating systems and Microsoft applications.
• Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, VLANs, and wireless networking.
• Experience supporting computer hardware, peripherals, endpoint devices, and related technologies.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent customer service, interpersonal, written, and verbal communication skills.
• Ability to manage multiple priorities and technical issues in a fast-paced environment.
• Ability to obtain and maintain a U.S. Government security clearance.

Preferred Qualifications

• Experience supporting manufacturing, engineering, production, or other operational technology environments.
• Experience with database management and SQL.
• Experience using scripting or programming languages such as PowerShell or Python.
• Familiarity with Manufacturing Execution Systems (MES), Enterprise Resource Planning (ERP) systems, and engineering software applications.
• Experience supporting security camera systems, video management systems, and physical security technologies.
• Experience with conference room audiovisual systems and video conferencing platforms.
• Knowledge of enterprise wireless networking technologies and solutions.
• Familiarity with Active Directory, Group Policy, and endpoint management platforms.
• Experience with IT ticketing, help desk, and asset management systems.
• CompTIA A+, Network+, Security+, Microsoft, Cisco, or similar industry certifications.

Why Join MBDA?

As a Systems Administrator, you will play an important role in maintaining the technology infrastructure that enables MBDA’s employees, engineers, and manufacturing teams to deliver mission-critical capabilities.

You will work across a diverse technology environment spanning corporate IT, cybersecurity, engineering, facility systems, and manufacturing operations. The position offers opportunities to expand technical expertise, contribute to infrastructure and modernization initiatives, and help improve the reliability, security, and effectiveness of technology across the organization.

At MBDA, you will find a collaborative environment that values innovation, professional development, continuous learning, and teamwork.

About MBDA

MBDA Group is a world-leading missile systems company, providing advanced defense capabilities through a comprehensive portfolio of products and technologies. With a strong industrial and technological presence across the United Kingdom, France, Italy, Germany, and the United States, MBDA remains at the forefront of global defense innovation.

Founded in 1986, MBDA Incorporated serves as the U.S. subsidiary of MBDA Group. Headquartered in Arlington, Virginia, with engineering and manufacturing operations in Huntsville, Alabama, MBDA Inc. delivers advanced missile system solutions in support of the U.S. Armed Forces and allied nations.

At MBDA, our people are our greatest asset. We are guided by our core values of Innovation, Commitment, Integrity, Passion, and Team Spirit, which foster a culture of excellence, collaboration, and respect.

Benefits

MBDA offers a competitive compensation and benefits package, including:

• Comprehensive medical, dental, and vision insurance
• 401(k) savings plan with company matching up to 6%
• Profit-sharing contributions to 401(k) up to 3%
• Life and disability insurance
• Tuition reimbursement and professional development assistance
• Generous paid time off and holidays
• Flexible work arrangements, where applicable

Equal Opportunity Employer

MBDA Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, gender identity, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.