Front Desk Supervisor - Cheaha State Park
16.00 USD Hourly Job Summary:
The Front Desk Supervisor oversees the front desk agents and operations, including checking guests in and out, reservations, and monitoring of the switchboard, while ensuring overall excellent guest service. Job Description: ESSENTIAL FUNCTIONS
- Receive direction from the Lodging Manager and assist in the overall management of the unit's operations, including planning and developing daily operations, forecasting, and analyzing sales, labor, and profit; and ensuring compliance with established budget; and scheduling, supervising, and participating in the operational duties specific to the unit.
- Assist in supervising, training, scheduling, disciplining, reviewing, and directing the front desk staff.
Respond to guest inquiries and resolve customer complaints. - Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.
- Maintain and ensure safe facility environment including standards for maintenance and upkeep of unit's equipment, housekeeping, sanitation, dress, cash control, and employee hygiene. Notify Lodging Manager of all unusual events, circumstances, or other safety or quality control issues.
- Represent the company in a professional and positive manner at all times. Maintain and enhance the company's image when interacting with clients, guests, associates, and vendors.
- Oversees front desk and lobby area.
- Assist in coordinating the Front Desk and the Housekeeping Department.
- High School Diploma.
- Clerical skills including typing, filing, office machine operations, cash register operation, maintenance of records, and the ability to undertake multiple tasks simultaneously.
- Bilingual is a plus (English/Spanish).
- Computer proficiency with the ability to utilize MS Outlook, Word, and Excel.
- Demonstrated talent for interacting with a wide variety of people; ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem solve.
- Ability to arrange and coordinate schedules for reservations.
- Excellent interpersonal, administrative, telephone and other communications skills.
- Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.
- Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
- Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
- Ability to stand for the entire work day and to climb steps regularly.
- Reading and writing work-related documents in English.
- Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
- Constantly communicates and receives verbal communication with other employees in a fast-paced environment.
- Physical presence at the job site is essential to perform job duties.
- Typical office equipment (computers, phone system, fax, copiers, scanners, among others).
- Reservations and POS systems.
Recommended Jobs
Customer Care Manager - State Farm Agent Team Member
Job Description Job Description Benefits: ~401(k) ~ Bonus based on performance ~ Paid time off ~ Training & development You May Be a Great Fit as a Customer Care Manager at Wil Rose …
Lawn Technician
Job Description Job Description Here’s the deal: we’re awesome at taking care of our customers and providing exceptional residential and commercial lawn care service. But that only happens becaus…
CDL Driver II - Heavy Haul
Job Description Job Description Position Title: CDL Driver II - Heavy Haul Department: Trucking - HH Supervisor : Trucking Superintendent Location: Athens, AL Essential Job Fu…
Oral Surgeon
Ready to start the last job as an OMFS you’ll ever have or need? We are looking for an Oral Surgeon to join a top-notch, incredibly high earning Oral Surgery practice in Dothan, AL. This is a full-…
Linen Distribution Tech
Core Linen Services is a leader in hospital and hospitality laundry processing services around the country. Our focus is on service, quality and safety which enable our clients to provide essential s…
Dishwasher
Job Title: Dishwasher Job Summary: A Dishwasher is responsible for maintaining cleanliness and sanitation in the kitchen by washing dishes, utensils, cookware, and kitchen equipment. They help…
Senior Information Systems Administrator
Senior Information Systems Administrator Concurrent Technologies Corporation Huntsville, AL Minimum Clearance Required: Top Secret Clearance Clearance Level Must Be Able to Obtain: Top…
General Manager
Job Description Job Description General Manager When you join Victra Victra is the largest Verizon authorized retailer in the United States. As a General Manager, you shape our guest…
The Foundry Farm - Men's Dormitory Supervisor
Job Description Job Description The Foundry Mission: The Foundry Ministries exists to restore hope and rebuild lives through Christ-centered recovery. The Foundry Vision: Permanently tra…