Field Service Coordinator (Remote)

Field Compliance Coordinator (Remote-must reside in Birmingham, AL area)
$23hr. Monday to Friday, with occasional evening or weekend work as needed. (Some travel)

Responsibilities:

• Provide day-to-day, frontline supervision of Team Leads and Service Technicians across an assigned territory.
• Ensure team provides timely and effective support, resolving staff inquiries and complex customer issues.
• Maintain quality standards for Field Service operations, ensuring inventory is maintained at appropriate levels.
• Identify reactive work order opportunities and communicate with management to propose changes.
• Communicate, implement and support process change initiatives as directed by management.
• Manage team projects as assigned, providing administrative support as required.
• Act as a key escalation point for team technical and process issues, overseeing ongoing problem resolution.
• Work with Project Manager and Compliance Supervisor to allocate assignments, establish work priorities, and monitor performance.
• Ensure compliance with company policies, contracted customer agreements, and established Scope of Work.

Qualifications:

• Training and experience equivalent to a high school diploma or GED, and five years of responsible administrative support experience. College or business school training may be substituted for up to two years of the experience requirement.
• Bilingual preferred but not required.
• Knowledge of office management practices, recordkeeping, and customer service principles.
• Skilled in communication with various audiences, operating modern office equipment, and composing and maintaining correspondence and reports.
• Ability to present materials to groups and individuals, work independently, handle sensitive and confidential matters, and follow broad and complex instructions.

Essential Functions:

• Must be able to remain in a stationary position for 50% of the time.
• The position requires constantly operating a computer and other office productivity machinery such as a calculator, copier, and printer.
• The person in this position frequently communicates with other departments. Must be able to exchange accurate information in these situations.

Work Environment:

• Work is generally performed in a combination of field and office work.
• Position involves local travel and occasional evening or weekend work.

Benefits:

• Health coverage access
• Referral Program

About Us: We are proud to be an equal opportunity employer & celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Veteran status, or any other protected classes. Must be eligible to work in the United States for any company without sponsorship. By entering my mobile number & by submitting this application, I give my express written consent & agreement to receive text messages from, or on behalf of, I.K. Hofmann USA, Inc. at the mobile telephone number provided for employment or potential employment-related communications, notices, & updates, including via an automatic telephone dialing system. I further understand that my consent is not required. Standard message & data rates may apply. To opt-out of text messaging, reply STOP any time. For California residents, please see our Employee & Applicant Notice at Collection & Privacy Policy for additional California specific information here .