Permit Supervisor I

Job Description

Job Description

Why CCI? CCI Systems, Inc. is an Employee-Owned Telecommunications Company based in Iron Mountain, MI with 60+ years of industry knowledge and experience. Our outstanding team-based work culture and environment has allowed us to grow, develop, and retain long-term employees. We offer a comprehensive benefits package, competitive pay, flexibility, paid on the job training, overtime, professional development, and inspire you to be bold, yet accountable. We value our employees’ hard work and determination and REWARD results all while having fun!

Our mission is to make life better by connecting people through innovative communication systems.

We are seeking a Permit Supervisor to establish and define the duties, responsibilities, authority, accountability and reporting relationships for the Project Supervisor at CCI Systems, Inc. The responsibility of this position is to provide directions to Make Ready Analysts and Permitting Coordinators if need be and support prioritization of tasks.  

Responsibilities

• Assign and monitor work for their teams. 
• Maintain SLAs across multiple projects/clients through reporting and coordination with their direct reports. 
• Meet regularly with key stakeholders (internal and external). 
• Provide key details of project statuses to leadership and clients as needed. 
• Provide feedback to leadership to be proactive about project success. 
• Understand and follow CCI processes and permitting processes. 
• Strive for customer satisfaction. 
• Consistent high-quality work being sent to the customer within SLA. 
• Oversee and approve invoices. 
• Effective communication skills across different audience groups.
• Have technical skills that apply to the permitting field.  
• Field/construction background,
• Promote company image through business practices and embodying CCI's habits and values. 

Qualifications

• A minimum of five years of supervisory experience in engineering design or related field 
• Analytical and observational skills, which demonstrate ability to, plan projects, review/recommend technical specifications, coordinate staffing needs, communicate, and manage all aspects of a project.   
• Must be willing to learn new product lines and technologies to serve the departmental needs and goals.   
• Must be able to handle employee issues effectively and in a timely manner. 
• Ability to provide strong leadership through coaching and mentoring with a focus on customer service. 
• Ability to motivate employees in a challenging and dynamic business environment. 
• Exceptional communication skills - both written and verbal. 
• Knowledge of human-computer interaction principles (K0036) 
• Knowledge of information technology (IT) acquisition/procurement requirements and life cycle process.
• Strong behavioral and high emotional intelligence.  
• Proficient knowledge of the Microsoft Office including Excel, Word and PowerPoint as well as Internet. 
• Well-organized with an ability to work confidently in a high-pressure/high-energy environment. 
• Ability to take initiative, make decisions and handle various tasks simultaneously while working efficiently, effectively, and independently under minimal supervision. 

Shift is full-time Monday – Friday between the hours of 8:00 am – 5:00 pm CST.  Must be flexible and willing to work outside normal business hours as necessary.

Additional Information

• Approximately 25% travel may be required.
• Must have a valid driver's license and acceptable driving record.