Quality Field Technician

Job Description

Job Description

Objective of job:

• Support in assuring the quality of products for Draexlmaier interior parts.

Principal Activities:

• Assure customer service and satisfaction as it pertains to the product quality of interior products, doors, instrument panels and center consoles.
• Act as a customer liaison for the manufacturing facility and a communication link in addressing customer complaints.
• Assist in the prevention of defects and the improvement of processes and products through interface with customer line personnel, business unit staff and plant technical and quality specialist.
• Act as the first point of contact to the customer regarding product quality (interior products).
• Initiates analysis of non-conformances and ensures proper documentation.
• Plans, coordinates and performs immediate actions at customer's site in response to complaints, including but not limited to containing, sorting, and reworking suspect material.
• Monitors progress to ensure that customer requirements and deadlines are met.
• Acts as the liaison between the customer representatives and the department manager to ensure timely feedback of problems reported by the customer.
• Responsible to approve customer complaints for chargeback to Draexlmaier.
• Sends feedback to the manufacturing plant at the end of the shift.
• Utilizes field experience to suggest improvements.

Job requirements:

• Associate's degree or equivalent work experience.
• 3 to 5 years of Quality experience within the Automotive industry is preferred.
• Good technical knowledge of Microsoft Office, Quality Tools and Appearance Manuals.

Hours: 6:30pm to 6:00am

Modern wire harness systems and exclusive vehicle interiors: The name DRÃXLMAIER stands for automotive innovations. Products that enhance your driving experience. Every day, approximately 55,000 associates around the world cooperate to contribute their knowledge, skills and automotive passion toward this goal. Individuals, who like to take on responsibilities, use their creativity and contribute their ideas toward the common success. Individuals like you!

Company Description

Modern wire harness systems and exclusive vehicle interiors: The name DRÃXLMAIER stands for automotive innovations. Products that enhance your driving experience. Every day, approximately 55,000 associates around the world cooperate to contribute their knowledge, skills and automotive passion toward this goal. Individuals, who like to take on responsibilities, use their creativity and contribute their ideas toward the common success. Individuals like you!