Front Desk / Receptionist

Job Description

Job Description

Description:

Front Desk / Receptionist:

At B&A, we foster and embrace a distinct set of values that we live by and instill in all aspects of our organization: dedication, commitment, partnership, trust, and recognition. We have incorporated these values into successful delivery for our customers since 1988. B&A believes in ensuring its employees feel deeply connected to B&A, recognizing successes and hard work, and providing continuous opportunities to learn and grow. Our people are entrepreneurial thinkers that combine mindset, vision, and experience to drive value – not only to us as an organization, but to the clients we support. We promote a collaborative culture with our clients, and with each other, as one team working towards a common vision. We’d love for you to join our team!

Job Summary:

B&A is looking for a Front Desk / Receptionist to join our HQ team in Huntsville, AL. The Front Desk Receptionist serves as the first point of contact for visitors, clients, and employees. This role is responsible for greeting guests, answering and directing phone calls, managing front desk operations, and providing administrative support to ensure a professional and welcoming office environment.

Responsibilities:

• Greet and assist visitors, clients, and employees in a courteous and professional manner.
• Answer, screen, and route incoming phone calls and emails.
• Maintain a clean, organized, and professional reception area.
• Manage visitor sign-in procedures and issue visitor badges as required.
• Schedule appointments, meetings, and conference rooms.
• Receive, sort, and distribute mail, packages, and deliveries.
• Perform general administrative duties, including filing, data entry, copying, scanning, and record maintenance.
• Maintain office supplies inventory and coordinate replenishment when needed.
• Assist with travel arrangements, expense reporting, and meeting logistics as assigned.
• Support various departments with administrative tasks and special projects.
• Ensure confidentiality of sensitive information and adherence to company policies.

Education and Experience:

• Strong telephone etiquette and customer service skills.
• Ability to maintain professionalism when interacting with diverse groups of individuals.
• Dependable, punctual, and highly organized.
• Ability to work independently and as part of a team.
• Strong problem-solving and time-management skills.
• Strong telephone etiquette and customer service skills.
• Ability to maintain professionalism when interacting with diverse groups of individuals.
• Dependable, punctual, and highly organized.
• Ability to work independently and as part of a team.
• Strong problem-solving and time-management skills.

Required Skills:

• High school diploma or equivalent; associate degree preferred.
• 1+ years of receptionist, customer service, administrative assistant, or related experience.
• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, and Teams).
• Strong organizational skills with attention to detail.
• Ability to multitask and manage competing priorities in a fast-paced environment.
• Professional appearance and demeanor.

More About B&A:

Notable Clients
B&A has grown to be a company that is trusted by our clients for exceptional service, innovative solutions, and inspired employees. Our service extends through federal, state, and local Government, the private sector, and higher education. Some of our notable clients include Department of Homeland Security, U.S. Customs and Border Protection, U.S. Senate, U.S. Courts, U.S. Census Bureau, U.S. Navy, and more.

Benefits and Programs

B&A is proud to offer three robust individual and family medical plans to full time employees, including a Health Savings Account (HSA) option as well as two tiers of dental coverage, vision, life & AD&D, disability, accident, hospital indemnity, and critical illness insurance. In addition to these benefits, B&A employees enjoy paid time off, B&A sponsored trainings and certifications, pet insurance benefits, commuter transit benefits and a free subscription to a virtual exercise platform (NEOU). B&A’s 401(k) plan is available to all employees and includes a company matching contribution.

B&A has launched several programs to focus on employee engagement, wellness, and assistance. These include:

• The B&A Cares program: 30/60/90-day wellness check ins, personal development, financial management, and stress management seminars, and more
• A formal mentorship program
• Job shadowing and cross training opportunities
• Brand Ambassador program
• Employee Assistance Program (EAP) - Access to various support resources to include counseling, legal guidance, financial planning, and more
• Monthly teambuilding events
• B&A Annual Wellness Challenges: #StepWithB&A, #WalkDuringLunchWithB &A, #VolunteeringWithB&A, #ExerciseDuringLunchWithB &A, and more

At B&A, we place significant importance on improving the communities and lives of citizens across the nation through our involvement, technology expertise, and employees. B&A puts an emphasis on charitable efforts in the Northern Virginia area, including Capital Area Food Bank pantry drives, book donations, Hope for Henry Foundation events, and many more. In recognition of all these efforts, B&A has been named a Companies as Responsive Employers (CARE) award recipient by Northern Virginia Family Services and nominated by the Northern Virginia Chamber of Commerce for Outstanding Corporate Citizenship Award.

EEO

B&A provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. B&A complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy covers conduct occurring at B&A’s offices, and other workplaces (including client sites) and all other locations where B&A is providing services, and to all work-related activities.

EEO is the Law

B&A participates in e-Verify. We provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s I-9 Form to confirm work authorization.