Banquets Bartender- On-Call

Job Description

Job Description

As a member of our hospitality team, the primary responsibility of a Bartender is to deliver exceptional customer service in the hotel's Bar, Pool, and Restaurant outlets by creating and serving a variety of cocktails and drinks. This role is essential for creating a positive and enjoyable bar experience for our guests by creating a positive first impression with a warm smile and addressing guests by name whenever possible. This role is responsible for checking customers' identification to ensure they meet the legal drinking age, preparing cocktails and serving wine, draught, or bottled beer, and maintaining inventory and supplies at the bar. A crucial part of this role is to assess guest needs and preferences, make recommendations for food and drinks, and offer daily specials.

• Prepare a wide range of alcoholic and non-alcoholic beverages, ensuring accurate recipes and proper presentation.
• Serve wine, draught or bottled beer, and other beverages responsibly, checking customers' identification to confirm they meet the legal drinking age.
• Maintain a well-organized bar inventory and ensure an adequate supply of supplies for smooth operations.
• Engage with customers in a friendly and professional manner, taking their orders and serving snacks and drinks promptly.
• Evaluate customers' preferences and needs to provide personalized recommendations for food and drinks.
• Promote daily specials and highlight unique offerings to enhance the guest experience.
• Prioritize exceptional customer service, focusing on guest satisfaction and ensuring a pleasant and memorable visit.
• Adhere to all food and beverage regulations, including responsible alcohol service and safety guidelines.
• Actively participate in daily stand-up meetings to stay informed about specials, promotions, and any relevant updates.
• Handle orders and requisitions of liquors and supplies to maintain a well-stocked and appealing bar display.
• Prepare garnishes for drinks, ensuring attractive and visually appealing presentations.
• Maintain cleanliness and hygiene standards by wiping all surfaces nightly and cleaning the floors regularly.
• Proactively take out trash as needed throughout the night to maintain a clean and organized workspace.
• Assist with monthly inventory counts to keep track of stock levels and identify any discrepancies.
• Accurately report gratuities according to company guidelines and federal law.
• Observe and comply with all requirements, training, and restrictions set forth by the Alcohol Beverage Control (ABC) board to ensure strict adherence to alcohol service regulations.

As a part of the PCH Hotels & Resorts portfolio, Grand National part-time associates enjoy a wide array of perks and discounts, including:

• Hotel, F&B, golf, spa and retail discounts throughout the company properties
• Worldwide travel discounts through Marriott
• Tuition reimbursement to continue your education or professional development
• And much more!

Join the PCH Hotels & Resorts team, where we believe in providing "hospitality with heart & soul"