Assistant Studio Experience Manager

Job Description

Job Description

Description:

ABOUT SWTHZ

SweatHouz is the fastest-growing recovery franchise business globally. With over 60 open locations and more than 300 licenses sold, SWTHZ is committed to accelerating the world's adoption of contrast therapy through private suite experiences harnessing the power of infrared saunas and cold plunges.

JOB SUMMARY

The Assistant Studio Experience Manager plays a vital role in leading and motivating the team to deliver an exceptional guest and member experience, driving membership growth, retention, and revenue. This role embodies the SWTHZ core values of integrity, respect, fairness, and excellence while supporting the Studio Manager in daily operations, team development, and sales performance.

SWTHZ LOCATION: Cahaba Heights, Birmingham, AL

ESSENTIAL DUTIES & RESPONSIBILITIES

Sales and Membership Growth

• Executes the relationship-based sales model with each intro and passionately relates how SWTHZ services will satisfy their needs and goals.

• Tours potential members through the studio and describes the facilities, services and amenities that directly tie back to the client’s individual needs and goals.

• Communicates membership options in a clear and concise manner.

• Effectively and professionally enrolls guests using company sales techniques and protocol

• Effectively schedules appointments and follows up on all leads and potential new business opportunities.

• Communicates and promotes marketing campaigns and special offers to leads and existing members.

• Monitors and analyzes membership data, tracking key KPIs to provide actionable insights for informed decision-making.

Leadership & Team Management

• Support studio membership and revenue goals by collaborating with the Studio Manager and sales team to implement strategies for attracting and retaining members.

• Assist in coaching and mentoring sales associates to enhance their sales techniques and product knowledge.

• Assist the Studio Manager in coaching and developing team members by providing training and support to enhance skills and performance.

• Lead by example, demonstrating exceptional work ethic, communication, and customer service skills to inspire the team.

• Support performance management initiatives, including setting clear goals, providing regular feedback, and participating in performance reviews.

Operational Excellence

• Ensure a clean, welcoming, and safe studio environment by enforcing hygiene and safety protocols.

• Oversee studio cleanliness by coordinating and supporting cleaning staff to maintain high standards.

• Monitor studio operations to identify opportunities for improvement and implement effective solutions to enhance team performance and member experience.

EXPERIENCE AND EDUCATION REQUIREMENTS

• High school diploma or GED required.

• Degree in a related field preferred.

• Current AED/First Aid/CPR certification.

• 1+ years in a supervisory role.

• 1+ years of experience in a sales or customer service environment, with a focus on relationship-based selling and value-building.

PHYSICAL DEMANDS & ENVIRONMENTAL CONDITIONS

• Must be able to lift up to 50 lbs.

• Physical activities include squatting, bending, reaching, spotting, jumping, prolonged standing, and walking.

• Must be comfortable with administering CPR/AED protocols.

BENEFITS

• Vacation and Sick Time

• Bonus Eligibility

• Free Drop-In Sessions

• Career Growth Opportunities

• Supportive Leadership Team

STARTING SALARY: $20.00/hour

This is a Full-Time, Hourly position. Flexibility in schedule preferred as you will be over-seeing Sales Associates and Housekeeping staff working varied shifts.

Staffed Studio Hours include: 6:30am-8:30pm weekdays and 7:30am-5:30pm weekends