Triage Nurse (Telehealth) [Full-Time]
- Monday - Friday: 10:00 AM - 7:00 PM CST
- Conduct thorough clinical assessments and triage patients based on established evidence-based protocols and clinical guidelines.
- Respond to patient inquiries via inbound and outbound calls, as well as secure patient messaging portals.
- Provide appropriate recommendations for care or escalate concerns to the appropriate provider or care team member.
- Document assessments, communications, and care coordination activities in electronic medical records (EMRs) with accuracy and clarity.
- Support administrative functions related to patient care including FMLA, ADA, STD/LTD documentation, and coordination.
- Collaborate with healthcare providers, clinical teams, and practice administrators to ensure continuity and quality of care.
- Uphold Sequence Health’s commitment to clinical excellence, integrity, and service in every interaction.
- Any other duties necessary to drive our values, fulfill our mission, and abide by out company values.
- This role requires regular, reliable attendance during scheduled hours, as consistent presence is essential to preforming the core duties of the position.
- Active, unencumbered Registered Nurse license in a compact licensure state;
- Minimum of 5 years’ experience in working in a variety of direct patient care settings including Emergency Department, Labor and Delivery, Critical Care. Women's Health or Labor and Delivery experience preferred.
- Prior remote RN triage experience or experience with telephone-based care delivery strongly preferred.
- Demonstrated clinical proficiency with strong critical thinking, problem-solving, and decision-making skills.
- Excellent verbal and written communication skills, with the ability to convey empathy and clinical clarity via phone and written messages.
- Proficiency in using EMRs (e.g., Epic, Cerner, Greenway) and standard office software (Microsoft Office, Adobe, fax, etc.).
- Ability to work independently within scope, while maintaining alignment with clinical protocols and best practices.
- Sequence Health does not offer Immigration or work visa sponsorship
- Medical Insurance
- Vision Insurance
- Dental Insurance
- Flexible Spending Account (FSA),
- Company paid short- and long-term disability,
- Employee Assistance Program,
- Life Insurance,
- Accident insurance,
- and other voluntary benefit programs for employees and their eligible dependents.
- 401(k) retirement plan with a company match
- Able to work remotely at home in a private HIPAA compliant workspace
- Able to house company equipment needed to perform job
- Broadband Internet Access
- Internet download speed must be at least 24 mbps and upload speed at least 4 mbps
- Immigration or work visa sponsorship will not be provided
- Physical Demands:
- Ability to hear in normal range and wear a headset / earpiece
- Good visual acuity to read computer screens, scripts, forms etc.
- May sit 100% of the time when taking calls
- Access to the electronic medical record (EMR) system may require the use of your personal mobile device for authentication purposes.
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