Customer Service Advocate, Remote

Job Description

Job Description

Ready for a Mission That Truly Matters?

Join Disabled Veteran Solutions (DVS) as a Customer Advocate

Disabled Veteran Solutions (DVS) is seeking passionate and dedicated Customer Advocates to join our Customer Service Division. At DVS, you're not just part of a team-you're part of a mission-driven community dedicated to improving lives through exceptional service and unwavering support.

The Mission

As a Customer Advocate, you will be the primary point of contact for 50-70 individuals each day, guiding them through their healthcare needs with empathy, accuracy, and professionalism. From navigating PCPs and medications to coordinating appointments and benefits, your role will help make healthcare easier and more accessible for those we serve.

Position Details

• Position Type: Full-time, remote

• Schedule: Monday through Friday, with 8-hour shifts between 8:00 AM and 8:00 PM EST

• Training: Comprehensive 7-week orientation with full training and ongoing support

• Environment: 100% work-from-home opportunity

What You Bring

• Excellent active listening and problem-solving skills

• Ability to manage multiple systems and tasks efficiently while maintaining a professional and empathetic tone

• Genuine passion for improving the lives of others

Qualifications

• High School Diploma or equivalent (Bachelor's degree preferred)

• Minimum of 1 year of experience in insurance operations or a related field

• Proficiency in using multiple web-based platforms and tools

• Strong attention to detail and organizational skills

Preferred Experience

• Background in healthcare, insurance, social work, or behavioral health

• Familiarity with medical terminology and health benefit plans

• Proven success in a customer service environment, especially in complex, high-volume settings

Why You'll Love Working with DVS

• Competitive compensation and comprehensive benefits

• Opportunities for professional growth and advancement

• A supportive, inclusive, and veteran-owned organization committed to excellence and service

If you're ready to make a meaningful impact from the comfort of your home, we'd love to hear from you.

Apply today and join us at DVS-where your mission meets purpose.

Position Details:

• Start Date: Start Date - Monday, January 19, 2026, Hiring closes December 19, 2025 - get your application in early!
• Schedule: 8-hour shift, Training 8am to 4:30pm EST; Permanent M, Tu, W, Th 8:30am to 5pm EST, W 11:30am to 8pm EST
• Pay: $17.00/hour to start / $18.00/hour for bilingual to start; plus bonus opportunities

A pre-employment drug screening and criminal background check are required prior to employment.