Assistant Branch Manager

Job Description

Job Description

Description:

Overview:

Listerhill Credit Union is a financial cooperative whose primary purpose is to help our members live financially healthy lives. In 1952, seven Reynolds Metals employees deposited $5 each with the idea of starting a credit union that was member owned and member-focused. Helping co-workers break from predatory lenders to borrow affordably and save for their financial futures, was their motivation. We have grown from a single office at Reynolds Metals to 18 branches throughout northwest Alabama and south-central Tennessee. Today, we serve 13 counties with a full line of financial solutions. Our purpose and commitment to financial health has never changed. We recognize what is good for our members is good for us. We aspire to high standards of integrity, excellence, and passion. Furthermore, we strive to be innovative for the members’ benefit and engaged in the betterment of their communities.

The Role:

Your efforts and ultimate successes should be measurable and recognizable as you strive daily within LCU’s vision: “to value people over profit, proactively seek improvement, work passionately, exceed expectations, and make our community a better place”. As an Assistant Branch Manager at Listerhill, you will maintain a positive branch environment. You will also assist members with their consumer loan needs and work to open accounts and do basic transactions as needed. You should have a personality and attitude that is geared towards owning needs and solving problems for members as well as employees.

What you will do:

• Work daily to increase automation through the Smart ATMs, mobile app, and online banking solutions • Assist in the management of daily operations in a retail location
• Assist in managing staff schedules
• Motivate and engage team with high energy
• Assist members with their consumer lending needs
• Explain loan programs to members, evaluate their needs, and recommend loan options
• Prepare and/or review all loan documents for completeness and accuracy
• Open accounts and preform basic transactions as needed
• Increase brand awareness for LCU within the community
• Interact with customers on a regular basis to ensure satisfaction and gain useful feedback
• Work daily to identify growth opportunities with current and potential membership
• Promote a “Sell to Serve” mentality by modeling the “Listerhill Way”
• Work closely with Branch Manager to ensure consistent, high-quality member service
• Direct, develop, and motivate staff
• Meet and exceed branch goals while maintaining operational excellence
• Foster an environment for employee growth and development
• Perform other duties as assigned

Qualifications:

• A minimum of one to three years of related experience
• Bachelor’s degree in Business Management or related field preferred
• Ability to be a creative problem solver who thrives when presented with a challenge
• Ability to manage and work with different personality types
• Willing to assist in the implementation of strategic initiatives directed by senior management
• A drive to promote digital solutions
• Excellent verbal and written communication skills
• Strong member service and problem-solving skills
• Ability to lead, guide, and motivate a team
• Must successfully complete appropriate LCU assessments
• Commitment to LCU’s Mission Statement and Core Values This Job Description is not a complete statement of all duties and responsibilities comprising this position. Listerhill Credit Union is an equal opportunity employer and does not discriminate in employment decisions based on any factor protected by federal, state or local law.