HVAC Department Manager

Job Description

Job Description

Description:

Are you a proactive, assertive, take-charge person? When something is of value to you, do you have an almost uncanny ability to think ahead and charge forward to attain goals? If so, this might be the job for you!

Standard Heating & Air Conditioning has been serving Birmingham and the surrounding communities for decades with expert HVAC and plumbing services. Known for our customer-first approach and exceptional workmanship, we are seeking a proven HVAC Service Manager to lead our residential service department to new heights.

Position Overview:
We are looking for an experienced and results-driven HVAC Service Manager to oversee all aspects of our service operations. This role is responsible for achieving departmental KPIs, managing P&L, developing and executing budgets, and leading a team of skilled technicians to deliver outstanding customer service.

What You’ll Do as the HVAC Service Manager:

• Lead, coach, and mentor the HVAC service team to ensure high performance and professional growth
  
• Manage daily operations of the residential HVAC service department
  
• Oversee P&L, budgeting, and financial performance to meet company goals
  
• Track and achieve departmental KPIs including revenue, profitability, and customer satisfaction
  
• Monitor scheduling and dispatching to ensure efficiency and timely service delivery
  
• Maintain high quality and safety standards across all jobs
  
• Implement process improvements to increase productivity and profitability
  
• Handle escalated customer concerns and ensure a positive resolution
  
• Work closely with other departments to ensure seamless customer experience
  

What We’re Looking For in our next HVAC Service Manager:

• Proven leadership experience in residential HVAC service management
  
• Strong understanding of P&L management, budgeting, and KPI achievement
  
• Demonstrated ability to motivate and lead technicians and office staff
  
• Excellent problem-solving, communication, and organizational skills
  
• In-depth knowledge of HVAC systems, service operations, and industry best practices
  
• Commitment to delivering an exceptional customer experience
  
• Valid driver’s license and clean driving record
  

Benefits for our HVAC Service Manager:

• $100,000+ annual salary plus performance bonuses paid out quarterly
  
• Medical, dental, and vision insurance
  
• Paid time off and holidays
  
• Retirement plan with company match
  
• Ongoing training and professional development opportunities
  

If you’re a proven HVAC leader ready to take ownership of a growing service department, we’d love to hear from you.