Junior Data Analyst - Call Center Operations

Junior Data Analyst - Call Center Operations
$50,000-$70,000/year | Full-time | Remote
About the Role
We're looking for a motivated Junior Data Analyst to join our call center operations team here at SAPS LLC. This is an excellent opportunity for someone who has built a strong foundation in data analysis through their studies and is ready to apply that knowledge in a fast-paced, real-world environment.
Working directly with the Head of Call Center Operations, you'll transform raw data into actionable insights that drive operational decisions. You'll be involved in everything from analyzing call metrics and customer trends to creating compelling visualizations and building automated reports that help our team work smarter.
What You'll Do

• Extract, clean, and analyze call center data to identify trends, patterns, and opportunities for improvement
• Develop projections and forecasts to support capacity planning and resource allocation
• Create clear, impactful visualizations and dashboards that communicate complex data to leadership
• Build and maintain regular operational reports that track key performance indicators
• Collaborate with the Head of Call Center Operations to answer business questions through data
• Support ad-hoc analysis requests and contribute to special projects as needed

What We're Looking For

• Education in Data Analytics, Statistics, Mathematics, Economics, Business Analytics, or a related field
• Strong technical knowledge of data analysis concepts, statistical methods, and data visualization principles
• Proficiency with tools such as Excel, Tableau, SQL, Python, or similar analytical software
• Experience working in a call center environment
• Excellent problem-solving skills and attention to detail
• Strong communication skills with the ability to explain technical concepts to non-technical audiences
• Eagerness to learn and grow in a hands-on role
• The ability to manage multiple priorities

What We Offer

• Health insurance plans, including dental and vision insurance
• 401(k) + matching up to 5%
• Disability insurance
• Generous paid time off policy
• Opportunities for growth
• A fun, relaxed culture filled with smart folks committed to success

Hiring Process
To ensure a fair and unbiased hiring process, all applicants must complete a TestGorilla assessment.

Applications without a completed assessment will not be considered
Apply today to join a remote team where your hard work and sales skills are truly rewarded!