Adoption Counselor
Job Description
Job Description
Benefits:
- bonuses
- Company parties
- Employee discounts
Facilitates adoptions of TMAS by evaluating both the potential adopter as well as the animal to find the best possible match. Assists clients with donations, t-shirts, raffles, and collar sales. Participates in off-site adoption events or other TMAS sponsored activities. ESSENTIAL JOB FUNCTIONS (Other duties may be assigned)
- Interface with clients in a diplomatic and tactful manner to assist with the adoption process.
- Must be able to remove personal opinions/views/judgements to make the appropriate animal/client match in a professional manner.
- Reviews adopter and animal profile to determine suitability.
- Data entry of all items relating to the approval of animal adoptions
- Identifies animal needs during the adoption process and makes the appropriate arrangements, if needed, prior to completing the adoption (ex. s/n surgery, testing, microchipping).
- Assists with other front desk duties as needed (ex. Hills Science Diet adoption data).
- Ability to handle cleaning of adoption areas (ex: urine, fecal matter, bodily fluids, dirt and mud).
- Be able to handle and work with dogs and cats of all breeds, size, and temperament.
- Must support the TMAS mission, policies and practices.
- Must always be able to provide accurate information to the public.
- Must adhere to the companys dress code.
- Must have the ability to deal tactfully and effectively with the public.
- Must have good oral and written skills.
- General knowledge of care, cleaning, and housing of domestic dogs and cats.
- Ability to multi-task, organize and perform detailed tasks efficiently and with accuracy
- Ability to be diplomatic and informative.
- Maturity, good judgment, and a professional disposition.
- Ability to follow guidance of the behavior team relating to behavioral modification and training.
- Must be computer literate.
- Must have excellent phone etiquette.
- Must be available during office hours.
- Proficient in Microsoft Office applications.
- Retail sales and/or customer service experience.
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