Behavioral Health Technician

Job Description

Job Description

About Company:

We’re officially a Great Place To Work®! We’ve always believed that supporting our team is just as important as supporting our patients. Now, we’re proud to share that we’ve earned Great Place To Work® Certification - based entirely on feedback from our own employees.

Read more here:

This certification reflects the culture we’ve worked hard to build - one rooted in trust, inclusion, and purpose-driven leadership.

At Bradford Health Services, we are committed to providing exceptional care to our patients while fostering a supportive and rewarding workplace for our employees. We believe that taking care of our team allows them to take better care of others, which is why we offer a comprehensive benefits package designed to support their well-being.

Our benefits include:

• Medical Coverage – Three new BCBSAL medical plans with better rates, improved co-pays, and enhanced prescription benefits.

• Expanded Coverage – Options for domestic partners and a wider network of in-network providers.

• Mental Health Support – Improved access to services and a new Employee Assistance Program (EAP) featuring digital wellness tools like Cognitive Behavioral Therapy (CBT) modules and wellness coaching.

• Voluntary Coverages – Pet insurance, home and auto insurance, family legal services, and more.

• Student Loan Repayment – Available for nurses and therapists.

• Retirement Benefits – 401(k) plan through Voya to help employees plan for the future.

• Generous PTO – A robust paid time off policy to support work-life balance.

• Voluntary Benefits for Part-Time Employees – Dental, vision, life, accident insurance, and telehealth options for those working 20 hours or more per week.

At Bradford Health Services, we don’t just invest in our patients—we invest in our people.

This position is a 2nd shift, onsite role.

About the Role:

The Behavioral Health Technician plays a critical role in supporting individuals with mental health and emotional challenges by providing direct care and assistance under the supervision of clinical staff. This position focuses on, conducting clinical assessments, and ensuring the safety and well-being of patients in various care settings. The technician will actively participate in crisis intervention and management, helping to de-escalate situations and provide immediate support to patients experiencing emotional distress. Additionally, the role involves maintaining accurate clinical documentation and assisting with discharge planning to ensure continuity of care. Ultimately, the Behavioral Health Technician contributes to improving patient outcomes by fostering a therapeutic environment and supporting the multidisciplinary team in delivering comprehensive behavioral health services.

Minimum Qualifications:

• High school diploma or equivalent required; Associate’s degree in a related field preferred.
• Certification or training in behavioral health, mental health, or related area is required.
• Experience working with individuals with mental health disorders, including crisis intervention and patient care.
• Ability to maintain clinical documentation accurately and comply with healthcare regulations.
• Strong communication and interpersonal skills to effectively interact with patients and multidisciplinary teams.
• Valid driver's license and good driving record required.
• If recovering, two (2) years of continuous verifiable sobriety.

Preferred Qualifications:

• Bachelor’s degree in psychology, social work, nursing, or a related behavioral health field.
• Previous experience in a healthcare or residential treatment setting.
• Training or certification in CPR, First Aid, or Nonviolent Crisis Intervention (NCI).
• Familiarity with Substance Abuse Disorders (SUD) populations and specialized care approaches.
• Knowledge of discharge planning processes and community resource coordination.

Responsibilities:

• Provide direct patient care and support to individuals with mental health disorders, including those with Substance Abuse Disorders (SUD).
• Conduct clinical assessments and assist in monitoring patient progress according to established treatment plans.
• Implement crisis intervention techniques to manage and de-escalate behavioral emergencies effectively and safely.
• Maintain thorough and accurate clinical documentation, including progress notes, incident reports, and discharge plans.
• Collaborate with healthcare professionals to develop and update individualized care plans and discharge strategies.
• Assist patients with daily living activities and promote therapeutic engagement within the treatment environment.
• Participate in team meetings and communicate patient status and concerns to clinical supervisors.

Skills:

The required skills such as clinical documentation and maintaining accurate records are essential for tracking patient progress and ensuring compliance with healthcare standards. Crisis management and crisis intervention skills are applied daily to safely de-escalate situations and provide immediate support to patients in distress. Clinical assessments enable the technician to monitor patient status and contribute valuable information to the treatment team. Mental health knowledge supports understanding patient behaviors and tailoring care approaches effectively. Additionally, skills in discharge planning and patient care facilitate smooth transitions for patients returning to community settings, ensuring continuity and quality of care.