Personal Lines Account Manager

Job Description

Job Description

Personal Lines Account ManagerBaldo-Downs Insurance, LLC

Tuscaloosa, AL | Full-Time

Help People Protect What Matters Most

At Baldo-Downs Insurance, we believe insurance is about far more than policies—it's about people.

Every day, we have the opportunity to help individuals and families protect the things that matter most so they can live confidently. We are committed to serving our customers in a memorable way, providing excellence in every interaction, and building relationships that last for years—not just one policy term.

We're looking for a Personal Lines Account Manager who enjoys building relationships, solving problems, and delivering exceptional customer service. If you're organized, proactive, enjoy learning, and genuinely care about helping people, we'd love to meet you.

About Us

Baldo-Downs Insurance is an independent insurance agency representing many of the nation's leading insurance companies. We take pride in helping clients find the right protection while providing personalized service they simply won't find everywhere.

We believe our employees are our greatest asset. We work hard, support one another, celebrate success, and strive to create a positive workplace where everyone has the opportunity to grow professionally and personally. Our culture is built on honesty, integrity, teamwork, accountability, excellence, and treating every customer with respect and kindness.

What You'll Do

As a Personal Lines Account Manager, you'll become a trusted advisor to your clients by helping them understand their insurance coverage and making sure their protection keeps pace with life's changes.

Responsibilities include:

• Build and maintain long-term relationships with clients

• Assist clients with policy changes, questions, billing, and claims

• Conduct proactive annual insurance reviews

• Identify opportunities to improve clients' protection through coverage recommendations

• Cross-sell additional products when appropriate

• Market policies with multiple insurance carriers to find competitive coverage and pricing

• Review renewals and premium changes

• Support agency producers with new business and existing client needs

• Process endorsements, policy changes, and applications accurately

• Communicate professionally with clients, insurance carriers, and team members

• Maintain accurate client records within our agency management system

We're Looking For Someone Who

• Loves helping people

• Enjoys building lasting relationships

• Has exceptional communication skills

• Is highly organized and detail-oriented

• Takes initiative and follows through

• Can manage multiple priorities in a fast-paced environment

• Learns new technology quickly

• Has a positive attitude and works well with a team

• Demonstrates honesty, integrity, and professionalism in every interaction

Qualifications

Preferred

• Active Alabama Property & Casualty License (or ability to obtain within 90 days of hire)

• Previous insurance, banking, financial services, or customer service experience

• Strong computer and technology skills

• High school diploma required; additional education is a plus

Why You'll Love Working Here

We believe work should be meaningful, challenging, and rewarding.

When you join Baldo-Downs Insurance, you'll enjoy:

• Competitivesalary
• Paid time off
• Paid holidays
• Retirement plan with employer contribution
• Health Insurance reimbursement
• Ongoing education and licensing support
• Professional development opportunities
• A positive, supportive team environment
• A healthy work-life balance
• The opportunity to make a real difference in the lives of our clients

Our Mission

To serve our customers in a memorable way and with excellence in every interaction. To make it easier for our customers to protect what matters most so they can live confidently.

If that mission resonates with you, we'd love to hear your story.

Apply today and help us continue making a difference in the lives of the families we serve.

Apply now