Admissions Specialist

Job Description

Job Description

This position is a FT role onsite.

About Company:

We’re officially a Great Place To Work®! We’ve always believed that supporting our team is just as important as supporting our patients. Now, we’re proud to share that we’ve earned Great Place To Work® Certification - based entirely on feedback from our own employees.

Read more here:

This certification reflects the culture we’ve worked hard to build - one rooted in trust, inclusion, and purpose-driven leadership.

At Bradford Health Services, we are committed to providing exceptional care to our patients while fostering a supportive and rewarding workplace for our employees. We believe that taking care of our team allows them to take better care of others, which is why we offer a comprehensive benefits package designed to support their well-being.

Our benefits include:

• Medical Coverage – Three new BCBSAL medical plans with better rates, improved co-pays, and enhanced prescription benefits.

• Expanded Coverage – Options for domestic partners and a wider network of in-network providers.

• Mental Health Support – Improved access to services and a new Employee Assistance Program (EAP) featuring digital wellness tools like Cognitive Behavioral Therapy (CBT) modules and wellness coaching.

• Voluntary Coverages – Pet insurance, home and auto insurance, family legal services, and more.

• Student Loan Repayment – Available for nurses and therapists.

• Retirement Benefits – 401(k) plan through Voya to help employees plan for the future.

• Generous PTO – A robust paid time off policy to support work-life balance.

• Voluntary Benefits for Part-Time Employees – Dental, vision, life, accident insurance, and telehealth options for those working 20 hours or more per week.

At Bradford Health Services, we don’t just invest in our patients—we invest in our people.

About the Role:

The Admissions Specialist plays a critical role in the health care services industry by managing the patient intake process with accuracy and compassion. This position is responsible for coordinating admissions, ensuring all necessary documentation is complete, and facilitating communication between patients, families, and clinical staff. The successful candidate will serve as the first point of contact for prospective patients, providing clear information about services and guiding them through the admission procedures. By maintaining meticulous records and adhering to regulatory requirements, the Admissions Specialist helps ensure a smooth transition for patients entering care. Ultimately, this role supports the organization’s mission to deliver high-quality, patient-centered care by streamlining the admissions process and enhancing patient satisfaction.

Minimum Qualifications:

• High school diploma or equivalent required; Associate’s degree or higher preferred.
• Minimum of 2 years experience in healthcare admissions, patient registration, or a related administrative role.
• Proficiency with electronic health record (EHR) systems and standard office software (e.g., Microsoft Office).
• Strong understanding of healthcare privacy regulations such as HIPAA.
• Excellent communication and interpersonal skills with the ability to interact compassionately with patients and families.

Preferred Qualifications:

• Bachelor’s degree in healthcare administration, business, or a related field.
• Experience working in a hospital, clinic, or long-term care facility admissions department.
• Familiarity with insurance verification processes and medical billing procedures.
• Certification in Medical Administration or Patient Access (e.g., Certified Patient Access Specialist).
• Bilingual abilities, particularly in Spanish, to support diverse patient populations.

Responsibilities:

• Coordinate and manage the patient admission process from initial inquiry through to admission completion.
• Collect, verify, and maintain accurate patient information and documentation in compliance with healthcare regulations.
• Serve as a liaison between patients, families, healthcare providers, and insurance companies to facilitate timely admissions.
• Provide detailed information to patients and families regarding admission procedures, services offered, and financial policies.
• Maintain up-to-date knowledge of healthcare policies, insurance requirements, and admission protocols to ensure compliance.
• Schedule and confirm admission appointments, coordinating with clinical and administrative teams to optimize patient flow.
• Address patient and family concerns promptly and professionally, escalating issues as necessary to appropriate departments.
• Utilize electronic health record (EHR) systems to document admissions and update patient status accurately.

Skills:

The Admissions Specialist utilizes strong organizational skills daily to manage multiple patient admissions efficiently while maintaining accuracy in documentation. Effective communication skills are essential for explaining complex admission procedures clearly to patients and families, ensuring they feel supported throughout the process. Proficiency with EHR systems and office software enables the specialist to input and retrieve patient data quickly, facilitating seamless coordination with clinical teams. Problem-solving skills are applied when addressing patient concerns or resolving discrepancies in documentation or insurance information. Additionally, knowledge of healthcare regulations ensures compliance and protects patient confidentiality, which is critical in maintaining trust and meeting legal standards.