Social Services

POSITION SUMMARY:

Manage and facilitate the admission and discharges of residents in our Skilled Nursing Facility. Serves as a Social Liaison between residents, families and staff. Communication with the management staff daily is essential. Model customer service principles that promote an appreciation of our residents, families, referral sources and employees.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties are normal for this position. This list is not to be construed as exclusive or all inclusive. Other duties may be required and assigned.

• Coordinates with referral sources (i.e. hospitals, case managers) the timely clinical and financial review of referred patients.
• Maintains constant communication on status of all referrals with referral sources, families and Health Care Staff.
• Verify Primary and co-insurance prior to admission and negotiate out of network rates on managed care contract referrals
• Assists the family with completion of new admission paperwork and Medicaid applications.
• Prepare daily census
• Ensure timely documentation of all admission records.
• Provide facility tours upon request.
• Inform department managers of new admissions to ensure a safe admission with family and resident satisfaction.
• Complete and maintain Social service charting and documentation to meet resident needs and continue compliance with State and Federal regulations.
• Initiate and maintain current discharge planning for each resident.
• Implement and monitor an effective Behavior Management Program.
• Provide in-service and on-going training for the staff on Behavior Management, resident rights and other social issues.
• Attend all care plan meetings.
• Assure all residents have an accurate and up to date Level One on their chart, to include level two’s when needed.
• Assure that the policy and procedure for grievances and complaints is adhered to and that grievance forms are completed and followed up with the appropriate documentation.
• Responsible for completing assessments, care plans and MDS sections pertaining to Social Services.
• Any suspected abuse must be reported to the Director of Nursing/Administrator immediately.
• Perform others tasks as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Educational Requirements and Experience:

• High school diploma required, Bachelor’s degree preferred.
• Related experience within the Health Care Industry.
• Proficiency in the use of pertinent computer software and systems.

Knowledge, Skills and Abilities:

• Skilled in motivating and directing the workforce.
• Ability to work cooperatively as a member of a team.
• Ability to communicate effectively with the residents and their family members, and at all levels of the facility.
• Ability to react decisively and quickly in emergency situations.
• Ability to maintain confidentiality.

Customer Service Requirements:

• Solicits resident/family feedback to understand their needs and the needs of the community.
• Work efforts reflect a passion for exceeding customer expectations.
• Be responsible by taking ownership of Quality Care that shows dedication to serving our resident’s lives through empathy and compassion.
• Demonstrate commitment to interpersonal excellence through professional greetings, proper telephone etiquette, common courtesy, a professional attitude and appearance.
• Enriches the facility culture by having fun.
• Recognizes the benefit of team collaboration. Shows respect for fellow employees by working together to get the job done.
• Effectively addresses resident/family members concerns and resolves conflict in a manner that is fair to all.