Operations Support Specialist

Job Description

Job Description

Benefits:

• Paid time off
• Training & development
• Vision insurance
• Dental insurance

Role: Operations Support Specialist


At The Brothers that just do Gutters, we’re not just about gutters—we’re a tight-knit team dedicated to making sure homes stay dry and stylish. Our work environment is as dynamic as our solutions, and we pride ourselves on having a good laugh while delivering top-notch service. From innovative installations to flawless repairs, we handle every job with the expertise and care that’s earned us our top reputation. If you’re ready to join a company where hard work meets high fives and every day brings a new challenge, The Brothers that just do Gutters is where you’ll thrive!



PURPOSE :

The Operations Support Specialist is a multi-faceted role designed to keep our daily business functions running smoothly. Reporting directly to the Operations Manager, this position provides critical behind-the-scenes support. You will oversee inventory, assist with customer service, and step into the field to support our installation and cleaning crews as needed. This position is 60% Admin and 40% hands-on in the warehouse.

And guess what? We believe in setting you up for success from day one! You’ll receive comprehensive paid training that includes both live and online sessions. We’ll walk you through our various platforms, tools, and processes, ensuring you feel confident and empowered in your new role. If you’re passionate about making a difference, love a bit of variety in your tasks, and enjoy a workplace where your efforts truly matter, then we can’t wait to meet you!


Operations Support Specialist Capabilities:

• Organizational Skills - Manage multiple tasks and maintain organized filing systems.
• Communication Skills - Communicate clearly and professionally in writing and verbally.
• Time Management - Prioritize tasks and manage scheduling effectively.
• Technical Proficiency - Skilled in office software. Proficiency in Microsoft Suite or Google Workspace (specifically heavy spreadsheet usage, document creation, and email management).
• AI Literacy: Familiarity with leveraging AI platforms (e.g., Gemini, ChatGPT) to optimize workflows, drafting, or problem-solving.
• Attention to Detail - Ensure accuracy in data entry and document preparation.
• Problem-Solving - Address and resolve administrative issues efficiently.
• Customer Service - Provide excellent service to clients and handle inquiries with a friendly attitude.
• Team Collaboration - Work well with colleagues and support various departments.
• Adaptability - Adjust to changing priorities and learn new tools quickly.
• Driver's License: Must possess a valid Driver’s License with a clean driving record.
• Physical Ability: Ability to lift 100lbs and perform physical labor.

Administrative Assistant General Responsibilities:

• Email Management
  • Respond to Emails: Address incoming emails promptly, providing responses to customer inquiries, internal requests, and general correspondence.
  • Organize Inbox: Prioritize and categorize emails to ensure timely follow-up and efficient management of communications.
• Phone Management
  • Answer Phones: Handle incoming phone calls, directing them to appropriate departments or individuals and taking messages when necessary.
• Customer Assistance: Provide information and assistance to callers, resolving inquiries and issues effectively.
• Customer Scheduling
  • Assist with Appointments: Help customers schedule appointments and services, coordinating with internal staff to confirm availability.
  • Manage Scheduling Conflicts: Resolve any conflicts or changes in scheduling, ensuring customer satisfaction and efficient use of resources.
• Worker Support
  • Assist Team Members: Provide support to employees by helping with administrative tasks, coordinating schedules, and resolving any office-related issues.
  • Resource Allocation: Ensure that team members have the necessary resources and information to perform their tasks effectively.
• Invoicing and Accounts Receivable
  • Generate Invoices: Create and send invoices to clients, ensuring accuracy and timely delivery.
  • Monitor Payments: Track accounts receivable, follow up on overdue payments, and assist with reconciling accounts.
• Ad Leads
  • Handle Leads: Respond to and manage leads generated from advertisements, providing information and follow-up as needed.
  • Track Conversion: Monitor the progress of ad leads and report on effectiveness and conversion rates.
• Social Media Management
  • Post Content: Manage and post content on company social media platforms, including updates, promotions, and engaging posts.
  • Monitor Engagement: Track social media interactions and respond to comments or messages to maintain an active online presence.
• General Administrative Support
  • Assist with Various Tasks: Perform other administrative tasks as required, including document preparation, file management, and supporting daily operations.
  • Adaptability: Be flexible and ready to take on new responsibilities related to the above duties as needed.

Inventory & Supply Chain Management

• Maintain accurate inventory counts of all materials and equipment.
• Proactively order supplies to ensure optimal stock levels.
• Receive, inspect, and organize incoming material shipments.
• Stage materials and prep equipment for installation crews ahead of schedule.
• Maintain the flexibility to transition from office to warehouse tasks.

If you’re someone who thrives on organization, finds joy in working with spreadsheets, and loves being part of a dynamic, fun team, we want to hear from you! At The Brothers that just do Gutters, we value a great working environment where creativity meets efficiency. Join us if you’re eager to contribute your skills to a supportive and energetic team, where every day brings new opportunities and a lot of laughs along the way.