Service Advisor

Job Description

Job Description

Nextran Truck CentersService Advisor - Madison

Are you looking to further develop your profession into a career? Are you driven by opportunity? Nextran Truck Centers is hiring! Our Employees Benefit from:

Career Paths || Network of 25 Dealerships || Disability Insurance || Paid Time Off (2wks 1st year) || Nextran Paid Life Insurance

Family Centered Values || Medical and Dependent Care FSA || 401(k) Retirement Plan with Match || Company-Paid Holidays || EAP

Great Medical, Dental, & Vision Benefits || Social Responsibility Opportunities || 28+ Years of Industry Experience || Professional Growth

As a Service Advisor, you are a valued member of our team, performing:

• Scheduling service appointments with Service Foreman
• Preparing written estimates for parts and labor, providing accurate time-frame for completion, inspecting vehicle and recommending additional services as needed
• Educating customers on manufacturer’s recommended maintenance
• Tracking service work/repair orders, updating dispatch system, and providing customers with timely follow-up on work in progress
• Explaining service work and related charges to customers before, during and after the completion of services
• Reviewing completed work with Shop Foreman and back parts counter personnel
• Processing repair orders and handling customer’s method of payment
• Test driving vehicle with customer, as needed
• Other duties, as assigned

Preferred Candidates have the following:

• Strong interpersonal and communication skills
• Minimum three years experience in heavy duty truck industry with working knowledge of parts and services used in repair and maintenance. Similar experience in related industries will be considered.
• Computer proficiency

We are a network of commercial truck dealerships committed to providing the best products and services through highly skilled associates who are focused on delivering the lowest life-cycle cost to our customers. Spanning the Southeast and Midwest United States, we provide sales, parts, and service for several leading brands, including Mack, Volvo, Isuzu, GMC, Ford, Hino, and Kalmar Ottawa. EEO Employer