Server

Job Description

Job Description

Description:

Job Summary

The Server is responsible for delivering top-tier service to our members and guests within the Club's dining areas. This role involves taking orders, serving food and beverages, and ensuring every guest enjoys an exceptional dining experience.

Supervisory Responsibilities:

• None

Duties/Responsibilities:

• Prepares side stations and completes assigned prep work before service.
• Greets members and guests upon arrival, assisting with seating arrangements.
• Distributes food and wine menus, answering any questions about the offerings.
• Takes drink orders (both alcoholic and non-alcoholic), offering suggestions for regular or special menu items.
• Serves ordered drinks to guests (other than water), ensuring prompt delivery.
• Takes and processes food and beverage orders, offering suggestions to enhance the dining experience.
• Places orders with the kitchen using the point-of-sale system, communicating any special instructions to the kitchen staff.
• Regularly refills beverages and attends to guest needs throughout the meal.
• Serves meal courses to guests, placing dishes in front of each guest in the correct order, as established by Club standards.
• Checks in with members and guests to ensure satisfaction and provide additional service, including refilling water and butter.
• Clears soiled dishes in a timely manner and maintains a clean dining area.
• Presents dessert menus and makes recommendations for dessert, coffee, or after-dinner drinks.
• Ensures accurate billing, especially for members of Vintner or Brewers clubs and if they have any beverage orders.
• Presents checks and ensures all food and beverages are properly charged. Verifies and collects signed tickets at the end of each shift.
• Keeps tables, dining rooms, and bus stations clean and organized.
• Addresses and reports any guest complaints to a supervisor promptly, taking steps to mitigate issues as they arise.
• Performs assigned clean-up and closing duties as instructed by the manager.
• Attends pre-service meetings as requested by the Food and Beverage Manager or Manager on Duty.
• Thanks guests and members for their visit, inviting them to return.
• Follows local, state, and Club-specific policies and procedures for serving alcohol to members and guests.
• Punctually works scheduled shifts.
• Follows CCM mission and values, including providing the best quality service possible. “Service with a Smile” is a key element in providing a positive experience.
• Other duties as assigned.

Required Skills/Abilities:

• Strong interpersonal and communication skills.
• Ability to provide excellent customer service in a high-paced environment.
• Must adhere to local and state alcohol service laws.
• Must possess the ability to seek out new methods and principles and be willing to incorporate them into existing activities practices.
• Must have the ability to plan, organize, develop, implement, and interpret the programs, goals, objectives, policies, procedures, etc., of the Club’s operations.
• Must be available to work flexible shifts and overtime if necessary.
• Must be available for emergency and scheduled work requirements on evenings, weekends, or holidays.

Education and Experience:

• High school diploma or equivalent.
• Previous experience as in a similar role or industry is a plus.

Physical Requirements:

• Ability to stand, bend, and carry trays for extended periods.
• Must be able to lift to 50 pounds at times, with or without accommodation.